Where tradition meets hospitality in the heart of Williamstown
For over eight decades, the Northside Motel has been a premier destination for travelers seeking warm hospitality and comfortable accommodations in the heart of Williamstown, Massachusetts. Established in 1937, our family-owned and operated motel has built a long and proud tradition of welcoming guests with a warm and intimate atmosphere. Our motel is conveniently located across the street from Williams College and within walking distance of local attractions, including the Clark Art Institute and the Williams Theatre Festival.
At the Northside Motel, we pride ourselves on providing exceptional service and amenities to ensure our guests have a memorable and relaxing stay. Our rooms are tastefully decorated and equipped with modern amenities, including complimentary Wi-Fi, flat-screen TVs, and comfortable bedding. We also offer a variety of room types to accommodate families, couples, and solo travelers.
Our amenities cater to a range of needs and preferences. Enjoy our 100% smoke-free facility, 24-hour front desk and security, and accessible parking and rooms. Start your day with our complimentary continental breakfast, and unwind in the evening with a BBQ dinner at our outdoor picnic area. We also offer a range of services, including laundry facilities, ironing boards, and hair dryers.
Whether you're visiting for business or pleasure, our motel is the perfect base for exploring the Berkshires and the charming town of Williamstown. Take a stroll through the historic district, visit the Norman Rockwell Museum, or enjoy outdoor activities like skiing and golfing. Our friendly staff is always happy to provide recommendations and assistance to ensure your stay is truly unforgettable.
Accommodations
Our hotel features a range of room types to suit every need and budget. From cozy singles to spacious family suites, our rooms are designed to provide a comfortable and relaxing experience. Each room is equipped with modern amenities, including flat-screen TVs, complimentary Wi-Fi, and comfortable bedding.
Amenities
100% smoke-free facility
24-hour front desk and security
Accessible parking and rooms
Complimentary continental breakfast
Complimentary Wi-Fi
Flat-screen TVs in every room
Ironing boards and hair dryers available
Laundry facilities
Outdoor picnic area with BBQ facilities
Room service available
Services
Room reservations and check-in
Complimentary parking
Airport shuttle service
Tours and excursion bookings
Concierge services
Room service available
Area Attractions
Williams College
Clark Art Institute
Norman Rockwell Museum
Williams Theatre Festival
Historic District
Outdoor activities like skiing, golfing, and hiking
Shopping and dining in downtown Williamstown
Dirty and Unhygienic Rooms
Many reviewers have expressed disappointment and disgust with the state of the rooms. The most common complaints include dirty and dusty rooms, stained and smelly bedding, and a general lack of cleanliness. Several reviewers have reported finding bed bugs, spiders, and other insects in their rooms. Some have even described the rooms as "filthy" and "yucky".
Poor Customer Service
Not only are the rooms unclean, but the customer service has also been criticized. Several reviewers have reported rude and unhelpful staff, and one reviewer even had a dispute over a refund. Many have expressed frustration with the booking process and the lack of transparency regarding policies and procedures.
Other Issues
Other problems reported by reviewers include a broken pool, a lack of room-darkening blinds, and a lingering smell of mold and mildew. Some reviewers have even reported finding drugs and violence in the area. Additionally, a few reviewers praised the location and comfortable beds, but these positive comments are vastly outnumbered by the negative feedback.
