As a family-owned business, EyeCare Express has grown to become the go-to eye care provider in Northern Indiana. With multiple locations across the state, we pride ourselves on providing exceptional service, great deals, and a commitment to our customers' needs. Our story began over a decade ago, with a single location in Indiana, but has since expanded to cater to the eye care needs of our community.
Our Services
At EyeCare Express, we understand that eye care is not just about getting glasses or contact lenses, but about receiving top-notch service and attention to detail. That's why we're committed to providing:
- Eye Exams: Our experienced optometrists will conduct comprehensive eye exams to diagnose any issue and provide personalized solutions.
- Glasses: Browse our extensive collection of frames, ranging from value to designer options, to find the perfect fit for your face and style.
- Contact Lenses: Make the switch to contact lenses with our convenient ordering process and extensive selection of brands and prescriptions.
- Special Offers: Take advantage of our exclusive deals and discounts on eye exams, glasses, and contact lenses to get the best value for your money.
What Sets Us Apart
As a family-owned business, we put our customers first. We're committed to providing personalized service, 10% more discount than our competitors' price matching, and a guarantee that you won't find a better deal anywhere else.
Our Locations
- South Bend: 1290 E. Ireland Rd, South Bend, IN 46614, (574) 291-1100
- Fort Wayne: 700 E. Coliseum Blvd, Fort Wayne, IN 46805, (260) 482-2020
- Elkhart: 205 County Road 6 East, Elkhart, IN 46514, (574) 264-2021
- Terre Haute: 3347 S US Hwy 41, Terre Haute, IN 47802, (812) 234-3937
About Us
At EyeCare Express, we're passionate about providing exceptional eye care to our community. Our staff is dedicated to ensuring that every patient receives personalized service, and our optometrists are trained to diagnose and treat a wide range of eye conditions. We're proud to be a family-owned business, serving Hoosiers for over a decade.
Learn More
To learn more about our services, locations, and special offers, browse our website or visit one of our stores. We look forward to serving you and helping you achieve the best possible vision.
Poor Customer Service and Unprofessionalism
The majority of reviewers expressed disappointment and frustration with the customer service they received. Many experienced long wait times, with some appointments starting an hour later than scheduled. Employees were often rude, unhelpful, and unprofessional, with some even talking about patients in front of others.
Deceptive Business Practices
Several reviewers felt misled by the business's pricing and marketing tactics. Some were quoted one price but charged extra for services or products they didn't want. Others were told they couldn't cancel orders or were forced to pay extra for repairs or additional services.
Unsatisfactory Products and Services
Many reviewers were unhappy with the quality of glasses or contacts they received. Some experienced blurry vision, while others had issues with the durability of their frames. A few reviewers felt pressured into purchasing bifocals or other products they didn't need.
Cleanliness and Hygiene Concerns
Some reviewers mentioned that the store was dirty and unclean, with equipment not being properly sanitized between patients.
Positive Experiences
A few reviewers had positive experiences, mentioning friendly and knowledgeable staff, a large selection of frames, and a welcoming atmosphere.
