Providing Personalized Care with a 'High-Tech' Touch
About First Eye Care
First Eye Care offers comprehensive eye care services to patients of all ages in the Southwest Dallas community. Our experienced and compassionate optometrists are dedicated to providing personalized and high-quality eye care, with a "high-tech" touch.
Our Services
At First Eye Care, we offer a wide range of services to meet your complete eye care needs, including:
Comprehensive Eye Exams
- Detailed examination of the eye health, including visual acuity, color vision, and intraocular pressure.
- Specialized exams for children and contact lens wearers.
Treatment for Various Eye Conditions
- Management and treatment of common eye diseases like glaucoma, cataracts, and dry eye.
- Specialty care for eye injuries and infections.
Vision Correction Options
- Prescription eyeglasses and contact lenses.
- Latest technology in laser vision correction procedures such as LASIK and PRK.
Additional Services
- Vision therapy for children with developmental vision problems.
- Specialty lens options for astigmatism and presbyopia.
- Comprehensive eye health education and consultations.
Meet Our Doctors
Our team of experienced optometrists, Dr. Craig Thomas and Dr. Aureyelle Lee, are passionate about providing personalized and compassionate care to each patient. They are dedicated to staying at the forefront of eye care, utilizing advanced technology and techniques to deliver the best possible outcomes.
Our Commitment
At First Eye Care, we believe in:
- Personalized Care: We take the time to understand your individual vision needs and concerns.
- Advanced Technology: We utilize cutting-edge equipment and techniques for accurate diagnosis and treatment.
- Compassionate Care: We provide empathetic and supportive care to all our patients.
- Detailed Communication: We clearly explain your eye health, treatment options, and anticipated outcomes.
Experience exceptional eye care at First Eye Care - schedule your appointment today!
Experiences with Doctors and Staff
The doctors at this optometry clinic are experienced and professional, with some reviewers praising their care and attention. Dr. Burton, in particular, is mentioned multiple times for his exceptional service and professionalism.
Waiting Times and Scheduling Issues
However, many reviewers experienced long wait times, with some waiting over 45 minutes past their scheduled appointment time. Some reviewers also mentioned difficulties with scheduling appointments, with long wait times for appointments and unreturned calls.
Front Desk and Customer Service
Many reviewers were unhappy with the front desk staff, citing poor customer service, unreturned calls, and a lack of enthusiasm. Some reviewers mentioned that the front desk staff seemed uninterested in helping them and that the service had declined over time.
Communication and Follow-up
Several reviewers mentioned that they did not receive updates on their orders or that the clinic failed to contact them when their prescriptions were ready. This lack of communication led to frustration and inconvenience for some reviewers.
