Fair, Honest, and Reliable Service You Can Trust
At Five Star Air Conditioning, we pride ourselves on getting the job done right, on time, and with the quality workmanship and service you deserve and expect. We are licensed to service and install all makes and models of air conditioning units, and are Certified Trane Comfort Specialists. This brand has more than 120 years of experience in the business - known and trusted for providing consistently long-lasting products.
Our team of highly trained specialists can handle all your heating and cooling needs, whether residential or commercial. We understand the importance of having a reliable and efficient HVAC system, and we're committed to providing you with the best possible solutions for your specific needs. Our residential services include 24/7 emergency service, installations, repairs, and maintenance, while our commercial services include installations, repairs, and replacements of HVAC equipment.
Our Commitment to Quality
We believe in building long-term relationships with our customers, and we're committed to providing exceptional service and quality workmanship. Our technicians are trained to diagnose and repair HVAC systems quickly and efficiently, and we stand behind our work with a 100% satisfaction guarantee. We also offer flexible financing options and competitive rates to make our services more affordable.
Our Services
Residential Services:
- 24/7 Emergency Service
- Installations
- Repairs
- Maintenance
- New Installs / Replacement
- Air Conditioner Installation Services
- Affordable HVAC Installation Rates
- Convenient Financing For New Systems
Commercial Services:
- Installations
- Repairs
- Replacements
- Commercial HVAC Installations in San Antonio
- Commercial HVAC Repairs in San Antonio
- Replacements and Repairs for HVAC Equipment
Why Choose Us
At Five Star Air Conditioning, we're dedicated to providing you with the best possible service and solutions for your HVAC needs. We're committed to honesty, integrity, and fairness in all our dealings, and we're proud to serve the San Antonio and Hill Country areas.
Poor Customer Service and Unprofessionalism
Many reviewers have reported poor customer service and unprofessionalism from the company. Several reviewers have mentioned being treated poorly over the phone, being talked down to, and being blamed for issues with their AC systems. Some have also reported that the company does not respond to phone calls or messages, leaving customers frustrated and without assistance.
Issues with Installation and Repair
Several reviewers have reported issues with the installation and repair of their AC systems. One reviewer mentioned that the company wired their heater incorrectly, leading to a week-long delay in getting their heater working. Another reviewer mentioned that the company installed a system that quit working soon after, requiring additional repairs.
Delays and Unreliability
Many reviewers have reported delays and unreliability from the company. Some have mentioned waiting for weeks or even months for repairs, while others have reported being given appointment times that were not kept. One reviewer mentioned being left without AC for a month, despite repeated calls and attempts to schedule repairs.
Positive Experiences
On the other hand, some reviewers have reported positive experiences with the company. Several reviewers have mentioned receiving prompt and professional service, and being satisfied with the work done. A few reviewers have also mentioned receiving reasonable prices and being happy with the quality of the work.
Technician Quality
Some reviewers have mentioned that the technicians themselves are knowledgeable and professional, but that the company's customer service and management are the issues.
