Depend on Our Body Shop for Affordable Repair Service
A Family-Owned Legacy of Quality Repairs Since 1961
Since 1961, Pablos Collision Repair & Automotive Service has been a trusted name in San Antonio for comprehensive and affordable auto body repair. Founded on a foundation of integrity and expertise, we've provided generations of customers with personalized attention and exceptional craftsmanship.
Expert Technicians & Advanced Training
Our team of certified technicians boasts over 60 years of combined experience, meticulously restoring vehicles to their pre-accident glory. We stay at the forefront of the industry, receiving extensive training from Sherwin Williams and I-CAR, ensuring we can tackle any repair challenge with confidence.
Comprehensive Services for Every Need
From minor dents and scratches to extensive collision damage, no job is too big or small for our dedicated crew. Our services include:
- Collision Repair: Expertise in repairing all types of damage, from minor fender benders to major structural issues.
- Paint & Finishing: Restoration of pristine factory paint, utilizing state-of-the-art paint booths and materials.
- Dent & Scratch Repair: Skilled technicians meticulously repair dents, scratches, and other cosmetic imperfections.
- Frame & Structural Repair: Certified technicians carefully restore damaged frames and structures, ensuring proper alignment and stability.
- Glass Repair & Replacement: Efficient repair or replacement of shattered or damaged glass, using industry-leading materials.
Affordable Solutions & Insurance Assistance
We understand the financial concerns associated with auto repairs, which is why we offer competitive rates and readily work with most insurance companies. We also provide free estimates and negotiate deductibles to ensure you get the best value for your repair.
Quality & Customer Service Excellence
At Pablos Collision Repair & Automotive Service, we believe in delivering outstanding customer service alongside exceptional repairs. We provide:
- Prompt communication and updates throughout the repair process.
- Friendly and personalized interactions with our knowledgeable staff.
- Complimentary roadside assistance to alleviate your stress.
Choose Pablo's Collision Repair & Automotive Service for
- Experienced and certified technicians
- Comprehensive and affordable services
- Transparency and communication throughout the process
- Commitment to quality and customer satisfaction
Insurance Company Issues
Before delving into the reviews, it's essential to understand that the insurance company's role in the repair process plays a crucial factor in the delays and frustrations encountered by customers.
Customer Experiences
The majority of customers have had poor experiences at Pablo's. One reviewer, Mark Martinez, praised the shop, but his opinion seems to be the exception rather than the rule.
Long Delays and Miscommunication
Several customers have reported lengthy delays, with one reviewer waiting over three months for their vehicle to be repaired. Others have experienced weeks-long delays, with promises of updates that were often broken. This lack of transparency and clear communication has caused frustration and mistrust.
Poor Workmanship
Some customers have reported receiving their vehicles back in worse condition than before the repairs. Battery issues, faulty parts, and poor maintenance have been mentioned as issues. Others have reported excessive storage fees.
Poor Customer Service
Reviews have also highlighted poor customer service, with customers feeling ignored, disrespected, and dismissed. Customers have reported being misled, lied to, or provided with false information about the status of their vehicle's repairs.
