Your trusted source for towing and automotive repair in Chicago
At Wells Automotive Service, we pride ourselves on being a family-owned business with a rich history in the Old Town neighborhood of Chicago. Established in 1985, our company has been serving the greater Chicagoland area for over 30 years. We are a full-service automotive repair shop with 13 bays and the most up-to-date diagnostic equipment, enabling us to provide the best service to our customers. Our team of expert technicians is dedicated to ensuring that every vehicle that rolls into our shop leaves in top condition.
Our Services
At Wells Automotive Service, we offer a wide range of services to cater to the diverse needs of our customers. Our services include:
- Towing and Recovery: We provide 24-hour towing and recovery services, including local and long-distance towing, accident towing, jump starts, winching, and flat-tire services. Our fleet of flatbed trucks and road service vehicles is equipped to handle all types of vehicles, from small cars to large trucks and SUVs.
- Automotive Repair: Our state-of-the-art repair shop is equipped to handle all types of repairs, from routine maintenance to complex diagnostics and repairs. Our team of expert technicians has the skills and knowledge to work on all foreign and domestic models, from classic cars to luxury vehicles.
- Maintenance and Inspections: We offer a range of maintenance and inspection services, including oil changes, tire rotations, and brake pad replacements. We also provide pre-purchase inspections for buyers and sellers of vehicles.
- Electronic and Mechanical Services: We offer a range of electronic and mechanical services, including electronic tune-ups, wheel alignments, and transmission repairs.
Why Choose Us
At Wells Automotive Service, we are committed to providing exceptional service, quality workmanship, and competitive pricing. Here are just a few reasons why you should choose us for your automotive needs:
- Experienced Technicians: Our technicians have extensive experience working on all types of vehicles, from small cars to large trucks and SUVs.
- State-of-the-Art Diagnostic Equipment: We use the latest diagnostic equipment to diagnose and repair issues quickly and accurately.
- 24-Hour Towing Service: We provide 24-hour towing and recovery services to help you get back on the road quickly and safely.
- AAA Authorized Repair Facility: We are a AAA authorized repair facility, which means that AAA members receive discounts on labor and parts.
Get in Touch
If you're looking for a trusted and experienced automotive repair shop in Chicago, look no further than Wells Automotive Service. Contact us today to schedule an appointment or learn more about our services.
Poor Customer Service
The reviews for Wells Automotive and Wells Road Service are overwhelmingly negative, with several customers expressing dissatisfaction with the service they received. One customer, Audrey Reginaldo, was left waiting for six hours for an oil change after scheduling an appointment. She was not pleased with the long wait and never plans to return to the shop again.
Shelby Newell had a more positive experience, stating that the mechanics at Wells Automotive were knowledgeable and thorough in their work. However, this is an outlier, as most customers experienced poor service.
Mr. Mandell had a particularly egregious experience, with the driver of the tow truck being careless, using profanity, and threatening him when he expressed his displeasure. The customer also felt that the shop did not take his concerns seriously and hung up on him.
Joey Knox had a frustrating experience with a battery replacement, feeling that the technician did not properly diagnose the issue and charged him for services he didn't receive.
Eric Ian had the worst experience of all, with the tow truck driver stealing his car and leaving him stranded. He was extremely dissatisfied with the service and recommended that customers request another company from their insurance provider.
Lack of Professionalism
Many customers felt that the staff at Wells Automotive and Wells Road Service lacked professionalism, with some employees exhibiting aggressive behavior and poor communication skills.
Inconsistent Service
The reviews also suggest that the service provided by Wells Automotive and Wells Road Service is inconsistent, with some customers receiving good service while others received poor service.
