Compassionate Care When You Need It Most
Adult, Child & Family Counseling (ACFC) has been providing compassionate and personalized therapeutic services to individuals and families in Wichita, Kansas, for over 30 years. Founded on a foundation of empathy and understanding, we believe in empowering clients to manage life challenges and achieve their full potential.
Our Mission
To offer a safe and supportive environment where clients can explore their struggles, develop coping mechanisms, and work towards lasting positive changes in their lives.
Who We Are
Our team of licensed therapists boasts diverse expertise in treating a wide range of issues affecting individuals, couples, and families. We are passionate about supporting clients from all walks of life, regardless of cultural background, ethnicity, or economic status.
Our Services
We offer a comprehensive menu of therapeutic services designed to address a diverse range of concerns, including:
- Individual Therapy: Addressing mental health challenges, personal growth, and interpersonal issues.
- Family Therapy: Strengthening family relationships, resolving conflict, and fostering open communication.
- Couples & Relationship Counseling: Enhancing communication, improving intimacy, and rebuilding trust.
Our Expertise
Our therapists have extensive experience in treating various concerns such as:
- Addictions & Substance Abuse
- Anxiety & Depression
- Conflict Resolution & Anger Management
- Eating Disorders & Body Image
- Trauma & PTSD
- Parenting Concerns & Family Issues
- Grief & Loss
- Sexual Abuse & Trauma
Why Choose ACFC
- Compassionate and individualized care
- Experienced and licensed therapists
- Inclusive and welcoming environment
- Wide range of services to meet diverse needs
- Flexible scheduling and insurance options
Scheduling and Billing Issues
The reviews highlight concerns with scheduling and billing issues. One reviewer, Billy Reust, expressed frustration with the scheduling system, citing that they were randomly told they weren't on the schedule despite having recurring appointments. They also mentioned unclear billing practices.
Another reviewer, Karie Kerr, shared a similar experience, stating that she was cancelled without proper notice and was not made aware of the policy. She was disappointed with the lack of communication and understanding from the receptionist.
Customer Service
The reviews also touched on customer service, with some reviewers expressing dissatisfaction. Hanna Knapp mentioned that she had to call multiple times to schedule an appointment, and even then, her information was lost. Ami Acheson and Sherry Fallis mentioned their discomfort with the waiting room atmosphere, citing scented vapor and music.
Therapist Feedback
On the other hand, several reviewers praised their therapists, highlighting the positive relationships they had formed. Connecting With Kara, Melinda Williams, Rachel Stroemer, and Scarlett all raved about their therapists, commending them on their professionalism, understanding, and helpfulness.
Overall Experience
The reviews suggest that while some reviewers had positive experiences with their therapists, they were let down by the administration and customer service. Others were unhappy with the overall experience, citing issues with scheduling, billing, and customer service.
