Our Philosophy
At Pacific Pain Management, we understand that pain is a multifaceted experience that affects not just the body but also the mind and spirit. That's why our approach is centered around "Replacing Pain with Life." We believe that everyone deserves to live a life free from the debilitating effects of chronic pain. Our goal is to empower our patients to regain control over their lives, pursue their passions, and thrive in the face of adversity.
Our Services
Pacific Pain Management offers a comprehensive range of services designed to address the complex needs of our patients. Our expert team, led by board-certified pain management specialists Dr. Robert Frey and Nurse Practitioner Laurel Coppage, utilizes the latest techniques and technologies to provide personalized care. Our services include:
- Multidisciplinary pain management plans tailored to each patient's unique needs
- Nutrition and exercise programs to promote overall wellness
- Behavioral modification and cognitive-behavioral therapy to address psycho-emotional factors contributing to pain
- Medications, injections, and other interventional procedures to alleviate pain and discomfort
- Physical therapy, chiropractic care, and aquatic rehabilitation to improve mobility and function
- Sleep hygiene and relaxation techniques to enhance overall quality of life
- Specialist referrals and collaborations with other healthcare providers to ensure seamless coordination of care
Our Team
At Pacific Pain Management, we pride ourselves on our collaborative approach. Our team is composed of experienced professionals, including:
- Dr. Robert Frey, Double Board-Certified in Pain Management and Anesthesiology
- Laurel J. Coppage, MSN, FNP-BC, Pain Management Specialist
- Other skilled healthcare professionals, including nurses, physical therapists, and counselors
Getting Started
Are you or a loved one struggling with chronic pain? We invite you to take the first step towards reclaiming your life. Contact us today to schedule an appointment and experience the difference that Pacific Pain Management can make.
Office Operations and Staff
The office operations and staff receive mixed reviews. Some reviewers praise the staff, highlighting their friendliness, professionalism, and attentiveness. For example, Felicia Torres appreciates the personalized care from Erica at the front desk, who calms her down and listens to her concerns. On the other hand, several reviewers express disappointment with the staff's incompetence, incompetence, and poor customer service.
Doctor Frey
The doctor himself receives a range of reviews. Some patients appreciate his compassion, understanding, and professionalism. Dr. Frey is described as "the most thorough and compassionate" and "extremely personable." In contrast, others criticize his care, stating that he is "not an experienced doctor" and recommends that his license be revoked.
Consistency and Follow-up
The office's ability to follow up with patients and communicate effectively receives criticism. Bobby Manalo shares a frustrating experience where his wife's MRI appointment was canceled due to lack of authorization, and the office failed to respond to calls. Lori Schloredt also reports difficulty in getting attention from staff, including a painful experience after knee replacement surgery.
Pain Management and Treatment
The office's approach to pain management and treatment receives praise. Jj Hankis applauds Dr. Frey's focus on medication, while Alex Gray appreciates the doctor's strictness regarding medication and his willingness to perform neck injections that work.
Patient Experience
The overall patient experience is a mixed bag. While some reviewers express appreciation for the doctor's care and staff's kindness, others cite disappointment with the office's incompetence, poor customer service, and inconsistent follow-up.
