Exceeding Expectations, One Patient at a Time
At Ballard Optical, we are dedicated to providing exceptional eye care services to our patients in Seattle. Our team of experienced optometrists, opticians, and administrators are committed to delivering high-quality care and personalized attention to each patient.
Our Mission and Promise
Our mission is to improve the quality of life for our patients through exceptional eye care services and products delivered in a professional, compassionate, and convenient environment. We promise to treat each patient like family and use each patient encounter as an opportunity to exceed expectations.
Our Services
We offer a wide range of services, including comprehensive eye exams, contact lens fittings, glasses, and insurance plans. Our state-of-the-art equipment and modern facilities ensure that our patients receive the best possible care. We also offer same-day appointments and convenient morning and evening hours to fit your busy schedule.
Meet Our Doctors
Our team of experienced optometrists, Dr. Harshani Amaraweera and Dr. Huma Ahmad, are dedicated to providing exceptional care to our patients. With years of experience and a passion for delivering personalized attention, our doctors are committed to helping you achieve optimal eye health.
About Ballard Optical
Founded in the late 1970s, Ballard Optical has been a neighborhood fixture on Market Street for over 40 years. Our commitment to offering world-class eye care in a small, intimate setting continues stronger than ever before.
Overall Assessment
The reviews for Ballard Optical are largely positive, with 7 out of 11 reviewers giving 5-star ratings. The reviewers praise the professionalism and quality of service, particularly with regards to Dr. Amaraweera's thoroughness and ability to explain test results. The staff is also commended for being friendly and accommodating.
Strengths
- Professionalism and Quality of Service: Reviewers praise the professionalism and quality of service at Ballard Optical, particularly with regards to Dr. Amaraweera.
- Friendly and Accommodating Staff: The staff is commended for being friendly and accommodating, making patients feel comfortable and at ease.
- Thorough and Caring Doctor: Dr. Amaraweera is praised for her thoroughness and ability to explain test results, making patients feel cared for.
Weaknesses
- Poor Customer Service: Some reviewers experienced poor customer service, including a lack of follow-up and unhelpful staff.
- Upselling and High Costs: Some reviewers felt that the staff was overly aggressive in trying to sell additional features, leading to high costs.
- Rude Front Office Staff: A few reviewers reported that the front office staff was rude and condescending.
