At Koller Funeral Home, Inc., we understand that planning a funeral or memorial service can be a difficult and emotional experience. Our dedicated team of professionals is here to support you through this challenging time, providing personalized care and guidance every step of the way.
Our Mission
Our mission is to provide exceptional service to the families we serve, with compassion, respect, and understanding. We strive to exceed expectations, honoring the memories of loved ones with dignity and respect. Our goal is to provide a supportive and comforting environment, where families can gather to celebrate the life of their loved one.
Our Services
We offer a range of personalized services to suit your family's wishes and requirements. From traditional funeral services to cremation and memorialization, we cater to the unique needs of each family. Our experienced funeral directors will guide you through the planning process, helping you make informed decisions that reflect your loved one's personality, interests, and legacy.
Pre-Planning and Pre-Arrangements
Pre-planning for the future can be a thoughtful and responsible decision, easing the burden on your loved ones and ensuring your final wishes are respected. Our knowledgeable staff is here to assist you in making arrangements that suit your preferences and budget. We also offer online tools and resources to help you plan ahead, ensuring a stress-free experience for your family.
Grief Support and Resources
Losing a loved one can be a difficult and emotional experience. Our grief support program provides a safe and supportive environment for families to cope with their loss. We offer a range of resources, including counseling, support groups, and online resources, to help you navigate the grieving process.
About Our Funeral Home
Koller Funeral Home, Inc. has been serving the Philadelphia community for over 75 years, providing exceptional service and care to families from all walks of life. Our funeral home is conveniently located at 6835 Ridge Avenue, Philadelphia, PA 19128. We invite you to visit us, meet our staff, and experience our commitment to excellence firsthand.
Get in Touch
We're here to help. If you have any questions, concerns, or need immediate assistance, please don't hesitate to contact us. You can reach us by phone at 1-215-482-5200 or send us a message through our website.
Poor Customer Service Experiences
Several reviewers expressed dissatisfaction with their experiences at Koller's Funeral Home, citing unprofessional and insensitive behavior from staff members. One reviewer described their encounter with Katie, a funeral director, as "rude" and "insensitive." Another reviewer, Barrie Pawloski, felt that the staff was not empathetic or respectful, and that their expressions of condolence were scripted and lacked emotion.
Lack of Attention to Detail
Tina H. was disappointed with the funeral home's attention to detail, recounting an incident where her uncle's shoes were put on the wrong feet during his funeral. This lack of attention to detail led her to believe that the funeral home treats everyone like a number, rather than as individuals.
Positive Experiences
On the other hand, some reviewers had positive experiences with Koller's Funeral Home. Robert Fahringer praised the funeral home for treating his family well during a difficult time, making things easier and less painful. Terr Weber, who has known the funeral home for many years, described them as "#1" and praised their kindness and compassion. Ed Campbell also had a positive experience prearranging services with Koller's, which made the process easier for his family when the time came.
