Trustworthy Automotive Repair Services You Can Rely On
At Gordon's Automotive Service Center, we pride ourselves on being Atlanta's first choice for auto repair. As a trusted family-owned and operated automotive repair shop, we have built a strong reputation for quality service and customer satisfaction over the past three decades.
Our Mission
Our mission is to establish an automotive repair shop that is accommodating to all our customers, including and especially women. We aim to provide our customers with a comprehensive range of automotive services, including auto repairs, servicing, emissions testing, and auto sales, all under one roof. Additionally, we are committed to going the extra mile by ensuring exceptional customer service and maintaining clean and welcoming bathrooms and environment.
Comprehensive Auto Repair & Emissions Services
Our automotive repair services are comprehensive and cater to all your automotive needs. From routine maintenance like oil changes, brake inspections, and tire rotations to intricate engine and transmission repairs, our skilled technicians have you covered. We excel in diagnostics, ensuring that even the most complex issues are identified and resolved efficiently. Our State of Georgia emissions testing services are reliable and compliant with regulations.
Our Services
We offer a wide range of services, including engine repair, tune-up services, electrical repair, brake maintenance and repair, emissions testing, and suspension repair. Our technicians are skilled and experienced, and we use only the highest-quality parts and equipment to ensure that your vehicle is running at its best.
Our Commitment
We are committed to delivering exceptional service and meeting the needs of our clients. Our affiliations with industry leaders like CARFAX and Repair Pal reflect our commitment to transparency and excellence. We are proud of our recognitions, including the Goldman Sachs 10,000 Small Business Award and the ICIC Inner City 100 Award, which highlight our dedication to both our craft and the community.
Overview of Customer Reviews
Negative Experiences
The majority of customers have had negative experiences with Gordon's Automotive Services Center. Common complaints include scamming, poor customer service, and unprofessionalism. Many customers have reported being overcharged, and some have even had to take legal action to resolve issues.
Specific Issues
- Multiple customers have reported that their cars were not fixed correctly, with some experiencing new problems after bringing their vehicles in for repair.
- Several reviewers have mentioned that the owner, Mr. Gordon, is untruthful and does not keep his word.
- Customers have reported being charged high prices for simple repairs, such as oil changes.
- The facility has been described as unclean and unprofessional, with some customers reporting the presence of rats.
- Several customers have reported being disappointed with the service and would not recommend it to others.
Positive Experiences
A few customers have had positive experiences with Gordon's Automotive Services Center. These customers have praised the helpfulness of specific employees, such as Marley, and have reported satisfactory service.
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