Transforming Lives Through Compassionate Care
At Hillcrest Heights Healthcare Center, we are committed to serving others, nurturing life, and promoting an individual's ability to thrive. As a top-tier nursing home facility in San Diego, we pride ourselves on providing state-of-the-art rehabilitation services in Southern California. Our goal is to create a safe, comfortable, and therapeutic environment to help our patients throughout their healing journey.
Our Mission
At Hillcrest Heights, we are professionals committed to serving others, nurturing life, and promoting an individual's ability to thrive. Our mission is to create a comfortable and safe nursing facility in which our residents can thrive. Our team vows to do all we can to help our residents reach their full recovery potential.
Our Services
We offer premium skilled nursing and awarded rehabilitation services, providing exceptional care and luxury living to our patients. Our services include:
- Comfort and beauty, providing a comfortable and safe environment for our patients to thrive
- State-of-the-art rehabilitation services, designed to help our patients recover and regain their independence
- Customized care, tailored to meet the unique needs of each patient
- A team of highly trained professionals, dedicated to serving our residents and helping them reach their full recovery potential
Meet Our Team
We are proud to have a team of highly trained professionals who are committed to serving our residents. Our team is dedicated to creating a comfortable and safe nursing facility in which our residents can thrive. We vow to do all we can to help our residents reach their full recovery potential.
Why Choose Hillcrest Heights
At Hillcrest Heights Healthcare Center, we are committed to providing exceptional care and services to our patients. Our state-of-the-art rehabilitation services, combined with our luxurious living facilities, make us the top choice for seniors in San Diego. Our team is dedicated to helping our patients recover and regain their independence, and we vow to do all we can to help them reach their full recovery potential.
Poor Experience and Unmet Expectations
Many patients and their families have reported negative experiences at Hillcrest Heights Healthcare Center. Some of the common issues include a lack of communication among staff, poor responsiveness to patient needs, and a lack of attention to patient care. For example, some patients have reported not receiving timely pain medication, being left with soiled bedding, and having their needs ignored.
Facility Faults and Safety Concerns
Several reviewers have mentioned serious safety concerns, including lack of phone access in patient rooms, inadequate staff response to patient calls, and even patient falls. Additionally, the facility's cleanliness has been called into question, with some reviewers reporting unpleasant odors and poor maintenance.
Unprofessional Staff and Lack of Transparency
Some reviewers have expressed disappointment with the staff's professionalism and responsiveness. For example, one reviewer reported that the director seemed caring initially but was later found to be unresponsive to complaints. Another reviewer mentioned that the facility's management was not transparent and did not follow through on promises.
Positive Reviews and Awards
Despite the negative reviews, several reviewers have praised the facility and its staff, highlighting the professionalism, kindness, and care provided by the staff. Some reviewers have also mentioned the facility's cleanliness and orderliness. Several reviewers have also mentioned specific staff members who have gone above and beyond to provide exceptional care.
