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The Illinois Eye Institute, the clinical division of the Illinois College of Optometry, is proud to be one of Chicago's largest providers of comprehensive eye and vision care. Our world-class doctors and highly-trained students are best prepared to serve your family. With more than 100,000 patient visits annually, the IEI is one of the largest comprehensive eye care providers in the United States. We strive to meet all patients' ocular and vision needs, regardless of insurance or financial status.
Comprehensive Eye Care Services
We do it all, from basic eye exams to long-term disease management. No matter how complex your eye or vision needs may be, you can expect thorough, personalized attention. Every IEI patient receives the best possible care; that's our promise, no matter your insurance coverage or condition. Our services include Primary Eye Care, Low Vision and Aging, Pediatrics and Binocular Vision, Cornea and Contact Lenses, Myopia Management, Center for Advanced Ophthalmic Care, Urgent Eye Care Clinic, and Diabetic Eye Care. We also offer Eyeglasses and Eyewear services to cater to your unique needs.
Our Commitment to You
At the Illinois Eye Institute, we are committed to providing high-quality, patient-centered care. We strive to make your experience with us as convenient as possible. Our experienced healthcare professionals are dedicated to providing comprehensive eye care services that cater to your unique needs. We believe in delivering exceptional care that exceeds your expectations, and we look forward to serving you and your family.
Overall Experience
The Illinois Eye Institute has received mixed reviews from patients, with some expressing satisfaction with their eye exam experience, while others had negative encounters.
Staff and Professionalism
Some patients praised the staff for being friendly, professional, and thorough during their eye exams. However, others experienced frustration with the scheduling process, and one reviewer mentioned a rude phone representative.
Wait Time and Punctuality
Some reviewers mentioned wait times, with one patient noting a 5-minute delay and another experiencing a 3-hour wait. Another reviewer was frustrated with the lengthy process, including additional time for pictures of their eye.
Concerns and Issues
Several patients raised concerns about various aspects of their experience, including:
- Issues with dilation advice and post-exam precautions
- Poor communication and lack of follow-up from management
- Inaccurate billing and repeated errors
- Disatisfaction with glasses and lenses, including scratches and air bubbles
- Unprofessional behavior from some staff members
Positive Aspects
Some patients appreciated the cleanliness of the office and the fact that parking is free. One reviewer mentioned that the Institute sees children as well.
