Protecting Your World, One Policy at a Time.
At Don Kersten State Farm, we pride ourselves on being more than just an insurance agency - we're your trusted neighbors and friends who care about your well-being and safety. With over 50 years of experience serving the community of Gladstone, Missouri, and the surrounding areas of Clay County and Kansas, we've built a reputation for exceptional customer service, personalized attention, and a commitment to helping you navigate the complex world of insurance.
Our Mission
Our mission is to provide you with top-notch insurance solutions that cater to your unique needs and goals. Whether you're looking for auto, home, business, or life insurance, we've got you covered. Our team of experienced and knowledgeable agents will work closely with you to understand your requirements, identify potential risks, and design a comprehensive insurance plan that gives you peace of mind.
Our Services
We offer a wide range of insurance products and services, including:
Auto Insurance: From liability coverage to comprehensive protection, we'll help you find the right policy for your vehicle.
Home Insurance: Protect your most valuable asset with our homeowners, condo, and renters insurance options.
Business Insurance: Safeguard your business with our commercial insurance solutions, tailored to your industry and needs.
Life Insurance: Ensure your loved ones are protected with our term life, whole life, and universal life insurance options.
Health Insurance: Get the coverage you need with our health insurance plans, designed to fit your budget and lifestyle.
Our Team
Our team of dedicated professionals is committed to delivering exceptional customer service, answering your questions, and addressing your concerns. Meet our team members:
- Marisa Griffin, Office Manager
- Chaundra Crawford, Office Representative
- Amy Kane, Agent's Assistant
- Samantha Clark, Office Representative
Why Choose Us
At Don Kersten State Farm, we're more than just an insurance agency - we're your neighbors, friends, and trusted advisors. We take pride in our community involvement, and we're dedicated to helping you achieve your goals and protect what matters most.
Challenges with State Farm Insurance
Reviews from customers indicate a recurring pattern of frustration with State Farm's insurance services. Customers have reported difficulty in maintaining coverage, inaccurate assessments, and lack of communication from the service.
Lost Confidence in State Farm
Marianne Tobin, a long-time customer, expresses her disappointment with State Farm's insurance services. She and her family had been loyal customers for over 45 years, but with the introduction of new policies, they found themselves facing increasing rates and difficulty in staying with the company. Tobin's experience highlights the frustration she faced in renewing her policies, especially the homeowners insurance, which was deemed uninsurable due to a claimed history, despite being insured for 18 years with minimal claims.
Difficulty Cancellation and Miscommunication
Tobin's experience also highlights the struggle in canceling her policies. Despite sending necessary documentation, State Farm demanded additional paperwork, causing delays and unnecessary hassle. This frustration is compounded by the fact that the company's corporate policies seem to prioritize profit over customer satisfaction.
Lack of Communication and Care
Jason Pike, another customer, shares his negative experience with State Farm. Despite having zero claims, he filed a claim after hail/storm damage to his roof, only to be left uncontacted for over a month. He expresses disappointment that the company does not seem to care about its customers, who contribute to their paychecks. Pike's comments highlight the erosion of trust and the perception that State Farm prioritizes profits over people.
Conclusion
The reviews highlight the challenges customers face with State Farm's insurance services, including difficulty in maintaining coverage, inaccurate assessments, and a lack of communication from the service. The frustration and disappointment expressed by customers are a testament to the need for improved customer service and a more customer-centric approach.
