Your Neighborhood Agent, Your Insurance Solutions.
We are a team of dedicated insurance professionals committed to providing personalized insurance solutions to the diverse needs of Miami residents. With over 30 years of experience working with State Farm, we understand the unique risks and concerns of living in the area.
Our Mission
Our mission is to empower you to manage the risks of everyday life and provide peace of mind through personalized insurance coverage. We prioritize building relationships with our customers and offering customized solutions to fit your specific needs and budget.
Auto Insurance
- Competitive rates and discounts for safe drivers.
- Comprehensive coverage options to safeguard your vehicle.
- Personalized guidance through the claims process.
Homeowners & Renters Insurance
- Protection against unexpected events like fire, theft, or disaster.
- Custom-tailored plans to fit your property and belongings.
- Responsive assistance with any claims you may have.
Beyond the Basics
- We offer a variety of other insurance options to meet your individual needs, including:
- Personal Articles insurance to protect your valuable possessions.
- Business insurance solutions tailored to your industry.
- Life and Health insurance options to safeguard your financial security.
Why Choose Carlos Luis Insurance Agency?
- Experience and Expertise: Decades of experience and deep understanding of the Miami market.
- Personalized Care: We take the time to understand your unique needs and goals.
- Comprehensive Coverage: Comprehensive insurance plans designed to meet your individual needs.
- Responsive Service: Prompt and personalized service from dedicated professionals.
Let us help you navigate the complexities of insurance and find a plan that offers you peace of mind and financial security. Contact us today for a free quote and to discuss your unique needs.
Overall Experience with Carlos Luis State Farm Agency
The agency has received praise for its great service, expertise, and personalized attention from its staff, particularly Carlos, Pedro, and Frances. Many clients have reported feeling valued and cared for, with their insurance needs being met efficiently and effectively.
Positive Aspects
- Staff Expertise and Attentiveness: The agency's staff, including Carlos, Pedro, and Frances, have been commended for their knowledge and dedication to providing excellent customer service.
- Personalized Service: Many clients have appreciated the agency's personalized approach, making the insurance process easy and stress-free.
- Discounts and Savings: Some clients have reported significant savings on their insurance premiums thanks to the agency's help in finding discounts and optimal coverage.
Negative Experiences
- Poor Customer Service: A few clients have reported negative experiences with the agency's staff, including unprofessional behavior, lack of willingness to help, and poor communication.
- Miscommunication and Errors: Some clients have encountered issues with miscommunication, errors, and lack of follow-through on commitments, leading to frustration and dissatisfaction.
- High Prices and Rate Increases: A few clients have reported being surprised by high insurance rates and unexpected rate increases, with some feeling that the agency did not adequately address their concerns.
