Where California meets coastal charm
At Alert Transmission and Complete Auto Repair, we pride ourselves on being a family-run business that has been serving the Knoxville, TN community for over 50 years. Our mission is to provide top-notch auto repair services that are built on honesty, integrity, and a commitment to excellence.
Our Story
Our story began in 1963, when our founders set out to create a business that would stand out from the rest. With a focus on building long-term relationships and providing exceptional customer service, we have grown to become one of the most trusted and respected auto repair shops in the region. Over the years, we have built a reputation for being honest, reliable, and dedicated to getting the job done right the first time.
Our Services
At Alert Transmission and Complete Auto Repair, we offer a wide range of services to meet the needs of our customers. From routine maintenance and repairs to complex transmission overhauls, we have the expertise and resources to get your vehicle running smoothly and efficiently. Our services include:
- Auto AC Installation
- Auto AC and Heat Repair
- Auto Repair
- Brake Repair
- Tires
- Transmission Repair
- Wheel Alignment
Our Commitment
At Alert Transmission and Complete Auto Repair, we are committed to providing exceptional service, quality workmanship, and honest estimates. We take pride in being a family-oriented business that is dedicated to building long-term relationships with our customers. Our goal is to provide a personalized experience that exceeds your expectations and earns your trust.
What Our Customers Say
Don't just take our word for it! Our customers rave about our exceptional service, honesty, and expertise. Read what they have to say about their experiences with us:
"I loved my experience! I was informed about my vehicle problems and kept up to date with the progress involved in getting it back on the road! I'm very satisfied!" - Lashandia Martin
"Fine Christian family-run business. Trusting them with my cars for over 20 years. I even drive across town for an oil change!" - Sami Parker
"They have done a super job working on my stuff, Scott and his staff are very well trained." - Randall Fritts
Transmission Repair Experiences
Mixed Reviews on Service Quality
The reviewers have varied experiences with Alert Transmission, with some praising the company's work and others expressing dissatisfaction. The positive reviewers appreciate the quality of service, honesty, and integrity of the mechanics. They mention that the staff knows what they're doing, and the work is done efficiently.
Common Complaints
On the other hand, several reviewers express frustration with the company's service, citing issues such as:
- Overcharging for repairs
- Poor workmanship, leading to repeated breakdowns
- Failure to disclose additional costs or repairs needed
- Unwillingness to take responsibility for mistakes
- Unprofessional behavior from the owner
Red Flags
Some reviewers mention specific issues that should raise concerns for potential customers. For instance, one reviewer was charged an additional $700 for a diagnostic fee after the initial repair failed, while another was quoted a lower price initially, only to be charged more than double the original amount.
