Protecting Your Tomorrow, Today
At Kelly Cook State Farm Agency, we are dedicated to providing top-notch insurance and financial services to individuals and families across the state of Texas. Our team, led by second-generation State Farm Agent Kelly Cook, is committed to helping you manage the risks of everyday life, recover from the unexpected, and realize your dreams.
Our Mission
Our mission is to provide personalized insurance and financial services that cater to the unique needs of each client. We take pride in being a trusted advisor, educator, and advocate for our clients, helping them make informed decisions about their insurance and financial futures.
Our Services
We offer a comprehensive range of insurance products, including auto, homeowners, condo, renters, personal articles, business, life, health, and pet insurance. Additionally, we provide other financial services, such as banking and mutual funds, to help our clients achieve their financial goals. Our team is dedicated to providing exceptional customer service, ensuring that each client receives a personalized experience tailored to their specific needs.
About Kelly Cook
As a second-generation State Farm Agent and a proud alumna of The Ohio State University, Kelly Cook is passionate about serving her community and helping families and individuals achieve financial stability. With a strong background in insurance and financial services, Kelly is dedicated to providing expert guidance and personalized support to her clients.
Our Commitment
At Kelly Cook State Farm Agency, we are committed to being your trusted advisor, educator, and advocate in the world of insurance and financial services. We strive to build long-term relationships with our clients, helping them navigate the complexities of insurance and financial planning.
Overall Experience
Most customers have had an excellent experience with Kelly Cook State Farm, praising her professionalism, responsiveness, and ability to tailor insurance policies to their specific needs.
Positive Feedback
- Many reviewers praised Kelly's exceptional customer service, citing her prompt responses, willingness to answer questions, and ability to explain complex insurance concepts in a clear and concise manner.
- Several reviewers appreciated Kelly's personalized approach, noting that she took the time to understand their unique needs and provided customized insurance solutions.
- Many reviewers were impressed with Kelly's professionalism, friendliness, and responsiveness, often citing her as the reason they remained loyal customers.
Negative Feedback
- Two reviewers reported negative experiences, citing issues with policy cancellations, lack of communication, and unprofessional behavior from Kelly or her team.
- One reviewer was unhappy with the cancellation process, claiming that Kelly's team took too long to cancel their policy and resulted in an unexpected payment being taken from their account.
- Another reviewer was disappointed with the level of professionalism from Kelly's team, specifically citing an individual who was short, seemingly annoyed, and unhelpful.
