Exceptional Auto Repair at a Fair Price - We're Here for the Customer
At BLC Automotive Repair, we pride ourselves on being a family-owned and operated, full-service auto repair shop in Jacksonville, Florida. Our story began with our owner, Mark Fleming, who recognized the need for exceptional auto repair with quality customer interaction at a fair price after working several years at a dealership. Our team is comprised of certified and professional office staff and auto technicians who are highly trained and qualified to get your vehicle back on the road.
Our Mission
Our mission is to provide honest, expert auto repair services to our customers, while maintaining a high level of customer satisfaction and loyalty. We strive to create a welcoming and trustworthy environment where our customers feel comfortable and confident in our abilities. We believe in transparency, communication, and education, and we are committed to keeping our customers informed throughout the repair process.
Our Services
At BLC Automotive Repair, we offer a wide range of auto repair services to meet the needs of our customers. From basic maintenance such as oil changes, brakes, and tire alignments to more complex repairs like engine and transmission repairs, custom exhaust, and electrical diagnostics, we have the expertise and equipment to handle it all. We service all makes and models, and we are committed to providing the same level of quality and service as a dealership, but at a lower cost.
Our Commitment
We are committed to staying up-to-date with the latest advancements in the auto repair industry, and our team regularly undergoes training to ensure that we are knowledgeable about the latest technologies and techniques. We are ASE certified, and we are dedicated to providing our customers with the highest level of service and satisfaction.
Our Promise
At BLC Automotive Repair, we promise to provide our customers with honest, expert auto repair services at a fair price. We promise to be transparent and communicative throughout the repair process, and we promise to stand behind our work. We are committed to building long-term relationships with our customers, and we strive to be the go-to auto repair shop in Jacksonville, Florida.
Overall Experience
The majority of customers had a positive experience with BLC Complete Automotive, praising their honesty, quality of work, and excellent customer service.
Positive Comments
- Many customers appreciated the prompt and accurate diagnosis of their vehicle issues, with some even stating that BLC found problems that other mechanics had missed.
- The staff was frequently praised for their honesty, transparency, and willingness to explain repairs and costs.
- Several customers appreciated the shop's ability to complete repairs quickly and efficiently, often getting them back on the road in a timely manner.
- Many reviewers commended the shop's fairness and affordability, stating that they were quoted lower prices than at dealerships and other shops.
Negative Comments
- A few customers experienced poor customer service, feeling misled or taken advantage of by the shop's representatives.
- Some customers were dissatisfied with the quality of work, citing incomplete or unnecessary repairs, and in one case, damage to their vehicle.
- A few reviewers felt that the shop was dishonest, trying to upsell or charge excessively for repairs.
