Making life easier, one solution at a time.
At Fonte Surgical Supply, we pride ourselves on being a leading provider of Home Medical Equipment and Supplies in Rochester and upstate NY. With over 50 years of experience, our family-owned business has been dedicated to serving our customers with the highest quality products and exceptional customer service.
Our Mission
Our mission is to provide practical and affordable solutions that make life easier for our customers. We strive to build long-lasting relationships with our customers by offering personalized assistance, expert knowledge, and quick turnaround times for our products. Our team of knowledgeable and friendly customer service representatives is always available to help you find the perfect solution for your health needs.
Our Services
We offer a wide range of health care solutions to cater to your unique needs. Our product line includes:
- Mobility Solutions: Wheelchairs, Scooters, Walkers & Rollators, Canes, and Standers
- Accessibility Solutions: Ramps & Lifts, Lift Chairs & Power Recliners, Bathroom Safety, and Stairlifts
- Bathroom Safety: Shower Chairs, Bath Benches, Grab Bars, and Walk-in Tubs
- Orthotics: Knee Braces, Ankle Braces, and Back Braces
- Daily Aids: Reachers, Hip Kits, Eating Utensils, and Hospital Beds
- Professional Accessories: Stethoscopes, Skin Care, and Wound Care
- Incontinence Products: Diapers, Catheters, and Pads
- Healthcare Solutions: Vitamins, Pre/Post Natal Products, Diabetic Supplies, and Foot Care
Our Commitment
We are committed to providing fast, free home delivery to ensure that our products reach you quickly and efficiently. We also accept most major insurance companies, including AARP, AETNA, ANTHEM, BLUE CROSS, CIGNA, and many more.
Our Promise
At Fonte Surgical Supply, we promise to:
- Provide the highest quality products and exceptional customer service
- Offer personalized assistance and expert knowledge
- Provide fast, free home delivery
- Accept most major insurance companies
- Welcome and appreciate your feedback
Contact Us
Visit our Irondequoit Store located at 892 East Ridge Road, Rochester, NY 14621. Our regular hours of business are:
- Monday, Wednesday, and Friday: 9:00am - 4:30pm
- Tuesday and Thursday: 9:00am - 6:00pm
- Saturday and Sunday: Closed
Phone: 585-338-1000
Fax: 585-338-2696
Exceptional Customer Service
Many reviewers have praised Fonte's for its exceptional customer service. Several employees, including Isabella, Maria, Courtney, Seth, Shanay, Jamie, Lynnette, and Maria, were commended for their patient, kind, and professional approach. These staff members took the time to thoroughly explain product features, fitted customers for necessary items, and went above and beyond to ensure customer satisfaction.
Detailed Service Experiences
Reviewers shared their positive experiences with the store's staff. For instance, Isabella was described as "very helpful and patient" while assisting a senior citizen. Maria was commended for her outstanding service and patience while helping a customer's mother get fitted for medical supplies. Seth delivered a power wheelchair with exceptional service, answering all customer questions and ensuring a seamless experience. Shanay and Jamie assisted a customer through the insurance process for a new scooter, making it an easy experience. Lynnette provided superb service, addressing a customer by last name and staying focused on the task at hand.
Long-Term Relationships
The store seems to foster long-term relationships with its customers. Reviewers praised the staff for being knowledgeable and proactive, with Courtney calling customers to ensure timely orders. The store also provides ongoing support, as demonstrated by its willingness to disassemble and demonstrate products to customers.
