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Years of Experience Guiding Independence and Quality Care
Midwest Quality Home Care, Inc., proudly serving the Twin Cities for over two decades, empowers individuals with disabilities and seniors to thrive independently in their homes and communities. Founded in 2002, our agency has established itself as a trusted partner, providing compassionate and comprehensive care tailored to each client's unique needs.
Our Vision: Empowering Independence and Quality of Life
Our mission is to help individuals achieve their highest level of physical, emotional, and social independence by offering quality care, support, and assistance tailored to their individual situations. We believe in empowering our clients to maintain their dignity and autonomy within their own homes and communities.
Our Expertise and Services
Midwest Quality Home Care, Inc. offers a wide range of services to meet diverse needs, including:
- Personal Care Assistance (PCA): Skilled caregivers provide support with daily tasks like dressing, grooming, and transportation, ensuring personal hygiene and comfort.
- Respite Care: Family caregivers can take much-needed breaks, knowing their loved ones receive compassionate care in their absence.
- Homemaking and Errands: Reliable homemakers keep your home clean and organized, eliminating one less worry.
- Specialized Services: We offer additional services such as medication reminders, companionship, and assistance with government benefits.
A Team of Experienced Caregivers and Professionals
Our team comprises highly trained and compassionate caregivers, nurses, and social workers. We prioritize individualized care and follow a person-centered approach, ensuring each client receives the support they require to thrive.
Community-Focused Care for a Stronger Community
We are committed to providing culturally competent care that respects and embraces the diverse backgrounds of our clients. Our community-based services facilitate connections and foster a sense of belonging.
A Commitment to Quality and Safety
Our agency is certified by the state of Minnesota and holds relevant licenses to operate. We prioritize quality care, conduct thorough background checks on all employees, and follow strict confidentiality protocols.
Customer Service Issues
The majority of the reviews are critical of the customer service offered by Midwest Quality Care Home. Reviewers have reported unpleasant experiences with the old lady who sits at the front desk, describing her as loud, disrespectful, and having a bad attitude. One reviewer even stated that she isn't an employee, but the wife of the owner, yet still tries to exert control over customers. Another reviewer had a similar experience, trying to calm down the old lady but being told to leave.
Lack of Empathy and Understanding
Several reviewers felt that the company did not understand or appreciate their customers. One reviewer mentioned that the company had a tendency to write off negative reviews, claiming they were written by competitors or family members trying to get customers to leave positive comments. This lack of empathy and understanding has led to a poor reputation for the company.
Positive Experiences
However, there are a few reviews that provide a more positive perspective. Two reviewers gave the company 5 stars, praising their professionalism, trustworthiness, and friendliness. One reviewer, who worked as a PCA for the company, appreciated the support and open communication they received.
