Improving Your Eye Health, One Patient at a Time
At Kauffman Eye Care, we are dedicated to providing exceptional medical and surgical eye care services to the Eastside of Indianapolis and surrounding communities. Our mission is to create an atmosphere of understanding and ongoing patient education, where patients are treated with compassion, dignity, and respect.
Our Services
We offer a comprehensive range of services, including:
- Comprehensive ophthalmology, including cataract surgery, glaucoma treatment, diabetic eyecare, macular degeneration, and dry eye
- Diagnostic and medical treatment for a variety of eye conditions and diseases
- Surgical procedures, including cataract surgery and LASIK
- Preventive care and maintenance appointments
Meet Our Team
Our team is led by Dr. Chad R. Kauffman, a board-certified ophthalmic surgeon with extensive experience in comprehensive ophthalmology. Dr. Kauffman is dedicated to staying up-to-date with the latest advancements in eye care and treatment options.
We also have two Certified Ophthalmic Assistants (COAs), Brandi Compton and Jennifer Caldwell, who provide expert administrative and clinical support to Dr. Kauffman and the practice.
Patient Resources
To make your experience with us as smooth as possible, we offer a range of patient resources, including:
- Online patient registration forms
- Payment options for easy payment arrangements
- Educational resources and information on various eye conditions and treatments
Office Hours and Location
We are conveniently located at 1821 N. Shadeland, Indianapolis, IN 46219, and our office hours are Monday through Friday from 8:00 am to 5:00 pm. We are always happy to schedule new patients and appreciate your trust in choosing us as your eye care provider.
Contact Us
If you have any questions, would like to schedule an appointment, or need information on our services, please do not hesitate to contact us. You can reach us by phone at 317-870-1581 or by filling out our contact form on our website. We look forward to serving you.
Positive Experiences
Many reviewers praised the doctor and staff for their friendly and professional demeanor. They appreciated the thorough explanations provided by the doctor and the attention to detail during their visits. Some reviewers also mentioned the welcoming atmosphere of the office and the cleanliness of the facility.
Negative Experiences
On the other hand, several reviewers expressed frustration with the billing and payment process. They felt that the staff was unhelpful and unprofessional in handling their billing concerns, and some were embarrassed when asked about their payments in front of other patients. A few reviewers also mentioned issues with incorrect prescriptions and felt that the office did not take responsibility for their mistakes.
Concerns about Billing and Customer Service
Some reviewers were unhappy with the way they were treated by the billing department, feeling that they were not listened to and were instead pushed to pay outstanding balances. They felt that the office was more concerned with getting paid than with providing good customer service.
