Building Relationships, One Project at a Time
At Commercial Plumbing, we recognize our customers have very special needs, whether it's installation or the repair of industrial plumbing or a fire sprinkler system. With our vision, our skills, and the very latest in tools, we have developed the capabilities and processes to not only satisfy our clients but to provide them with value-added services. Our company continues to focus on timely service, fair pricing, and personal attention. We are committed to providing innovative solutions to the industry across the Pacific where our long-term relationships are based on integrity and reliability.
Company History
Our company believes successful projects are based on a healthy and cooperative working relationship between the design team and contractors. We strive to be an active participant with all team members. Our goal is to provide a strong management team throughout both the preconstruction and construction phases. With years of experience, our team of professionals is dedicated to providing top-notch plumbing and fire sprinkler services to the residential, commercial, retail, hospitality, and healthcare industries.
Our Services
We offer a wide range of services, including installations, repairs, and maintenance for plumbing and fire sprinkler systems. Our experienced team is certified to perform backflow testing and utilizes high-pressure jetters for cleaning and debris removal. We have worked on various projects, from residential buildings to large commercial and retail spaces, hospitals, and research facilities. Our expertise and commitment to excellence have earned us a reputation as a trusted and reliable partner in the industry.
Our Team
Our team is led by President Randal Hiraki, who brings over 30 years of experience in the construction industry. Our management team includes Vice President Mark Suzuki, Corporate Secretary and Accountant Suzanne Miyakawa, Chief Financial Officer Randy Inaba, and a team of experienced project managers, designers, estimators, and support staff. We take pride in our diverse and skilled team, which is dedicated to providing exceptional service and meeting the unique needs of our clients.
Excellent Service and Professionalism
Many reviewers praised the excellent service and professionalism of the company. They were described as hardworking, polite, and efficient in their work. The staff were responsive and courteous, showing up on time and doing quality work. The company's commitment to customer service was evident in their prompt responses to calls and messages.
Rude and Unprofessional Staff
On the other hand, some reviewers had negative experiences with the staff, describing them as rude and unprofessional. They were unresponsive to phone calls and failed to follow up on appointments. The staff were also accused of being preoccupied and not taking their jobs seriously.
Efficient Repairs and Maintenance
The company's technical skills were praised by many reviewers, who appreciated the efficient repairs and maintenance work done by the technicians. The company's attention to detail and ability to identify and correct issues were highlighted as strengths.
Communication Breakdowns
Some reviewers experienced communication breakdowns with the company, including missed appointments, unreturned phone calls, and lack of follow-up. These issues led to frustration and disappointment among customers.
