Empowering Healthy Lives, One Family at a Time.
At Kids & Teens Primary Healthcare, we are dedicated to providing comprehensive medical care to patients from birth to 21 years of age. We strive to provide quality healthcare in a compassionate and trusting environment. Our goal is to empower our patients and their families with the knowledge and tools needed to achieve optimal health and well-being.
Our Philosophy
At Kids & Teens Primary Healthcare, it is our philosophy to provide comprehensive healthcare by adhering to a standard of care as outlined by the American Academy of Pediatrics. We believe in treating each patient as an individual, with respect and dignity, and providing personalized care that meets their unique needs. Our treatment philosophy emphasizes disease prevention, but we are also prepared to assess, manage, and treat medical conditions and diseases.
Our Services
We offer a range of services to cater to the diverse needs of our patients. These include:
- Well Child Visits: Regular check-ups and health assessments for children from birth to 21 years of age.
- Sick Child Visits: Immediate medical attention and treatment for children who are experiencing illnesses or injuries.
- Teen Visits: Specialized care and counseling for teenagers dealing with issues such as adolescence, self-esteem, and mental health.
- Newborn Care: Expert care and attention for newborns, including screening and assessment for developmental delays.
- Childhood Obesity: Guidance and support for children struggling with obesity, including nutrition counseling and lifestyle modifications.
- Adolescent Issues: Counseling and guidance for teenagers facing issues related to identity, body image, and mental health.
- Childhood Asthma: Treatment and management of asthma symptoms in children.
- Nurse Advice Line: 24/7 access to our healthcare team for advice and guidance on a wide range of health topics.
- Nutrition Services: Expert guidance and support for healthy eating habits and nutrition planning.
- Lab Services: In-house laboratory testing and analysis to support our healthcare services.
- Ear Piercing: Convenient ear piercing services for children and adults.
- Sport Physicals: Comprehensive physicals and screening for athletes and individuals participating in sports.
Our Providers
Our medical team is led by Dr. Byron C. Cotton, a seasoned pediatrician with over 30 years of experience in providing medical care to children and families in Alabama and Georgia. Dr. Cotton is joined by Dr. Alana Burns, a native of Atlanta, Georgia, who brings her passion for pediatrics to our practice.
Our Mission
At Kids & Teens Primary Healthcare, our mission is to provide exceptional medical care to our patients, coupled with a commitment to excellence in healthcare delivery. We strive to create a warm and welcoming environment where patients and families feel empowered and supported throughout their healthcare journey.
Get in Touch
We are conveniently located at 2785 Lawrenceville Highway, Suite 207, Decatur, GA 30033. You can reach us at (770) 621-0245 or via our website. We are open Monday through Friday from 8:00 am to 4:30 pm, and Saturday from 9:00 am to 12:00 pm. Please note that our hours may vary, so please check our website or contact us for the most up-to-date information.
Overall Experience
The reviews for this pediatric office are mixed, with some parents expressing high praise and others voicing concerns and negative experiences.
Positive Comments
Several reviewers praised the staff, particularly the nurse practitioners, for being kind, respectful, and attentive to their children's needs. One reviewer mentioned that the office staff was always friendly, and another praised the nurse practitioner who made their child feel comfortable. Additionally, another reviewer appreciated the office's willingness to squeeze them in for an appointment.
Negative Comments
On the other hand, several reviewers reported disappointing experiences. One reviewer had a traumatic experience with a rude office manager and unprofessional staff. Another reviewer experienced miscommunication between the back office and front, leading to cancelled appointments and prescription refills. A third reviewer reported a poor experience with a medical assistant who was unattentive and did not actively listen to their questions. Another reviewer was upset with the office's handling of their child's medical issue, citing delays in diagnosis and treatment.
Criticisms and Concerns
Some reviewers expressed concerns about the office's procedures, such as inadequate communication and lack of attentiveness to parental concerns. One reviewer noted that the office failed to follow up on a previous diagnosis and treatment plan, leading to further testing and treatment. Another reviewer was upset with the office's handling of their child's vaccine record, claiming that the office was pushing for a booster vaccine that was not required.
Overall
While some reviewers had positive experiences, others reported disappointing and even traumatic experiences with the pediatric office. It is essential for parents to advocate for their children and ask questions to ensure that their needs are met.
