At Stan's Discount Rooter & Plumbing Repair, we are committed to providing exceptional plumbing services to our customers in Bakersfield and surrounding areas. With years of experience and a team of skilled professionals, we pride ourselves on our ability to provide top-notch service, quality workmanship, and unparalleled customer satisfaction.
Our Mission
Our mission is to provide our customers with reliable, efficient, and cost-effective plumbing solutions that meet their unique needs. We strive to build long-term relationships with our customers, based on trust, integrity, and a commitment to excellence. We believe in providing honest, old-fashioned values while keeping up-to-date with the latest technologies to ensure our customers receive the best possible service.
Our Services
We offer a wide range of plumbing services, including sewer and drain cleaning, complete plumbing repair, and water conservation solutions. Our team of experts is equipped to handle any plumbing issue, from simple drain cleaning to complex sewer line replacements using trenchless technology. We also provide preventive maintenance services to help prevent untimely problems and ensure our customers' plumbing systems are running smoothly.
Water Conservation
We understand the importance of water conservation, especially in California where droughts have become a significant concern. Our team is dedicated to helping our customers conserve water and save money on their water bills. We detect and fix drips, leaks, and other water-wasting plumbing problems, and install water-conserving plumbing devices, including faucets, showerheads, and toilets. We also recommend and install on-demand tankless water heaters that can save energy and water.
Why Choose Us
We are a licensed, insured, and bonded plumbing company with a reputation for excellence. Our team is dedicated to providing exceptional service, quality workmanship, and unparalleled customer satisfaction. We offer competitive pricing, discounts for seniors and cash jobs, and a 6-month rooter guarantee and a 5-year plumbing replacement guarantee. We are committed to building long-term relationships with our customers, based on trust, integrity, and a commitment to excellence.
Customer Reviews Summary
Positive Experiences
- Most customers had a positive experience with Stan's plumbing, praising the friendly and knowledgeable technicians, quick response times, and reasonable pricing.
- Many customers mentioned the professionalism and courtesy of the technicians, including Matt, Andy, Nathan, and Mike.
- Customers appreciated the explanations provided by the technicians, making them feel informed and comfortable with the repairs.
- Several customers mentioned that they would highly recommend Stan's plumbing and would use their services again in the future.
Negative Experiences
- A few customers had negative experiences with Stan's plumbing, citing rude customer service, unprofessional technicians, and pricing issues.
- One customer mentioned that the technician, Matt, was rude and disrespectful, and the receptionist hung up on them.
- Another customer had an issue with the company's pricing, feeling that they were overcharged for a repair.
Company Response
- Unfortunately, the company's response to customer complaints was often inadequate, with some customers feeling dismissed or ignored.
