Trust us to get you back on the road!
At Tudor Auto & Truck Repair, we're more than just an average Anchorage auto repair shop. We're a female-owned business that's been proudly serving our community since 2005. Our mission is to provide high-quality, affordable automotive services to our customers, while building long-lasting relationships based on trust, honesty, and exceptional customer service.
Our Story
We opened our doors in 2005 with a passion for providing top-notch auto repairs and services to our community. Our shop owner has been in the automotive industry for over 60 years, starting as a mechanic, and has built a reputation for fast, friendly, quality repairs. Today, we're proud to be a trusted choice for auto repair in Anchorage, with a team of ASE-certified mechanics who share our passion for excellence.
Our Services
We're a full-service auto care facility that specializes in all makes and models of vehicles, including domestic, European, and Asian models. Our services include oil changes, alignment, all-wheel drive/4-wheel drive repairs, brake services, buyer's inspections, electronic system diagnostics, radiator services, and transmission repairs. We use state-of-the-art equipment and computer diagnostic scan tools to ensure accurate diagnoses and efficient repairs.
What Sets Us Apart
At Tudor Auto & Truck Repair, we pride ourselves on our excellent customer service, knowledge, and expertise. We're committed to providing honest and affordable auto services that meet our customers' needs. We offer a 2-year/24,000-mile warranty on our repairs, and our shop has a clean and comfortable waiting area where customers can relax while their vehicles are being serviced.
Our Values
At Tudor Auto & Truck Repair, we value our customers' time and strive to complete repairs correctly and efficiently. We believe in building long-term relationships based on trust, honesty, and exceptional customer service. We're committed to providing a clean, comfortable, and welcoming environment for our customers and employees.
Poor Experience with Repairs and Customer Service
Many reviewers had a poor experience with Tudor Auto, citing issues with repairs, customer service, and pricing. Some common complaints included:
- Poor workmanship: Several reviewers reported that the shop did not complete the requested repairs or did not fix the issue, leading to unnecessary additional costs.
- Lack of communication: Reviewers mentioned that the shop did not keep them informed about the status of their vehicle or did not provide a clear explanation of the repairs needed.
- Overpricing: Some reviewers felt that the prices quoted were inflated, and the shop did not provide a clear breakdown of the costs.
- Poor customer service: Reviewers reported that the staff was unhelpful, unresponsive, or dismissive of their concerns.
Positive Experience with Repairs and Customer Service
On the other hand, some reviewers had a positive experience with Tudor Auto, praising the shop's:
- Professionalism: Several reviewers mentioned that the staff was courteous, friendly, and knowledgeable.
- Honesty: Some reviewers appreciated the shop's honesty and transparency about the repairs needed and the costs involved.
- Quality of work: A few reviewers reported that the shop did a good job in repairing their vehicle and fixing the issues.
