Delivering Value, Convenience & Technology
At Dr. Robert Zoellner & Associates, we pride ourselves on being the leading optometrist team in Tulsa. For over 25 years, we have been dedicated to providing the best eyecare value in Tulsa. Our team of experienced eye doctors and technicians focus on serving the needs of our patients, providing the highest level of eye care available. We understand the importance of delivering value to our customers, which is why we offer affordable prices on eyeglasses, contacts, and exams.
Our Services
We offer a wide range of optometric treatments that can improve your vision and help you find the right glasses or contacts that are right for you. Our services include comprehensive eye exams, One Hour In-Store Labs, re-ordering your contacts, and vision insurance. We also have a large selection of the best contact lenses available, along with the best contact lens solutions. Our doctors and technicians use the latest technology in eye care, including our new Optomap technology, to provide the highest level of care to our patients.
Our Commitment to Our Patients
Our primary focus is on serving the needs of our patients. We deliver value by making quality eye exams affordable and convenient. You don't need an appointment to be seen by an eye doctor at Dr. Zoellner's, walk-ins are always welcome. We also focus on making your visit quick and easy, so you can get back to your day.
Our Doctors
Our team of doctors, led by Dr. Robert H. Zoellner, has over 120 years of combined experience. Our doctors rotate daily between our two locations, Memorial and Harvard, and are dedicated to providing the highest level of care to our patients.
Our History
Dr. Robert H. Zoellner & Associates has been a family-owned optometry practice since 1991. Dr. Zoellner grew up appreciating a bargain, which led to his desire to create a place where getting quality eye care could be affordable, which is why he created the $99 deal.
Poor Customer Service
Multiple reviewers expressed dissatisfaction with the customer service at the front desk, citing poor communication, lack of friendliness, and a general sense of disorganization. Some reviewers reported being ignored, having to wait for extended periods, and being misled about insurance coverage.
Long Wait Times
Several reviewers mentioned waiting for extended periods, sometimes over an hour, to be seen by a doctor or to receive their glasses. This lack of efficiency and timely service contributed to the overall negative experience.
Prescription Issues
A few reviewers reported issues with their prescriptions, including incorrect lenses, incorrect prescriptions, and difficulties with adjusting to new glasses. This lack of attention to detail and care led to frustration and disappointment.
Rush and High-Pressure Sales
Some reviewers felt rushed through their appointments, and others felt pressured into purchasing glasses or contacts without being given sufficient time to consider their options.
Positive Experiences
On the other hand, many reviewers praised the friendly and helpful staff, particularly Dr. Blystone, Peyton, and Ana, who provided exceptional customer service, took the time to explain procedures, and made patients feel comfortable and cared for.
Practice Areas for Improvement
Based on the reviews, it is clear that the practice needs to work on improving customer service, communication, and attention to detail, particularly at the front desk. Additionally, the practice could benefit from streamlining their processes to reduce wait times and improve the overall patient experience.
