Vigorous Defense For A Brighter Tomorrow
At Wells Plumbing & Heating Supplies, we are a leading importer and distributor of a broad line of plumbing and heating products used principally in home improvement, remodeling, and repair as well as residential and commercial construction. Our mission is to provide the industry and profession of residential and commercial improvement and construction with competitive, first-rate products, services, and technological solutions through thorough market research and commitment to global view of the development of the industry.
Our History
Since our establishment and operation in 2002, we have successfully built up an extensive distribution network throughout the Chicago metropolitan area, experiencing a fast growth in revenue. As we move into our next phase of development, our leaders have decided to advance our continued expansion through accelerating internal growth, capitalizing on the economics of scale of our distribution network, and leveraging our sourcing capability in China to further entrench our competitive advantage.
Our Services
We offer a wide range of products and services, including pipes, fittings, pumps, valves, water heaters, grease traps, and many more. Our team of engineers and sales professionals are dedicated to providing you with the highest quality products and services at competitive prices. We also offer a variety of resources and tools, including online ordering, customer care, and shipping and returns services.
Our Goals
Our goal is to become one of the best suppliers of plumbing and heating products in the State of Illinois. We strive to provide our customers with the highest level of service, quality, and reliability, while also ensuring that our products and services are environmentally friendly and sustainable.
Our Values
At Wells Plumbing & Heating Supplies, we value our customers, employees, and partners. We believe in building strong relationships, providing excellent customer service, and being a responsible corporate citizen. We are committed to being a leader in our industry, and we strive to make a positive impact on our community and the environment.
Overall Experience
The reviews provide a mixed assessment of the plumbing supply store, with some customers having an excellent experience and others encountering issues.
Customer Service
The customer service at the store received both praise and criticism. Some reviewers appreciated the friendly and attentive service, with one customer specifically requesting a Spanish-speaking staff member and being promptly accommodated. However, one reviewer experienced poor customer service and advised against recommending the store.
Product Availability and Pricing
The store's product selection and pricing received mainly positive feedback. Reviewers appreciated the wide range of products available, with one customer mentioning that they had "almost everything" in stock. The prices were also considered reasonable, with one reviewer comparing it favorably to a home improvement store like Home Depot.
Staff Knowledge and Assistance
Some reviewers highlighted the importance of dealing with knowledgeable staff members, such as George, who was mentioned as being particularly helpful. This suggests that the store's staff can be a valuable resource for customers, but it's crucial to find the right person to assist you.
Store Experience
One reviewer appreciated the store's "old school" approach, which catered to professionals and experienced DIYers. They recommended doing research, calling in an order, and picking it up quickly to get the most out of the store.
