Trust us to get you back on the road, safely and efficiently!
At East Hill Automotive Center, we take pride in being the premier auto repair shop in Pensacola, FL. Our mission is to provide top-notch car and truck repair services to our customers, ensuring their vehicles are running safely and efficiently. With two convenient locations, we strive to provide exceptional service, honesty, and transparency in all our dealings.
Our Services
We offer a comprehensive range of auto repair services, including air conditioning repair, alternator repair, auto diagnostics, brake repair, cooling system maintenance, oil change, transmission repair, and vehicle inspections. Our ASE Certified technicians are dedicated to providing professional and courteous service, using only the highest-quality parts and fluids to ensure a long-lasting repair.
Our Story
East Hill Automotive Center was established with the goal of providing Pensacola and surrounding areas with a reliable and trustworthy auto repair shop. Our team of experienced technicians, led by our owner, Adam, has built a reputation for honesty, integrity, and exceptional customer service. We are proud to be a AAA Approved auto repair facility, and we continually strive to exceed our customers' expectations.
What Sets Us Apart
At East Hill Automotive Center, we understand that having your vehicle in the shop can be stressful. That's why we prioritize communication, ensuring you are always informed about the status of your vehicle. Our trained and certified technicians will diagnose your car's problem and recommend the most affordable fix, often repairing existing parts to save you money. We are committed to providing top-quality work at a fair price, backed by a 2-year warranty on parts and labor.
Our Values
- Honesty: We believe in transparency and honesty in all our dealings, ensuring our customers are always informed and comfortable with the repair process.
- Quality: We are dedicated to providing exceptional service, using only the highest-quality parts and fluids to ensure a long-lasting repair.
- Integrity: We strive to build trust with our customers, providing a stress-free experience and ensuring complete satisfaction.
- Community: We are committed to supporting our local community, working with local organizations and charities to make a positive impact.
Accommodating and Professional Service
East Hill Automotive has consistently provided exceptional service to their customers. Many reviewers have praised the shop for going above and beyond to accommodate their needs. Dan, one of the staff members, was especially mentioned for staying late to ensure a customer's car was inspected despite being near closing time. The shop has also been recognized for being friendly, communicative, and professional in their dealings with customers.
Thorough Inspections and Diagnoses
Reviewers have praised the shop's thoroughness in their inspections and diagnoses. Luke Street, for example, appreciated the tech's ability to correctly diagnose an oil leak over the phone, saving him from a misdiagnosis by a local Jeep dealership.
Competitive Prices
Many reviewers have mentioned that East Hill Automotive offers competitive prices for their services. Austyn T. was particularly impressed with the shop's willingness to work with outside parts, saving him money compared to other auto shops.
Personalized Service
The review from Tyler Prather highlights the shop's exceptional customer service. Despite an accident, the staff went above and beyond to try to get him back on the road in time to get back to his kid. The shop's staff was also praised for their constant communication and friendly demeanor.
Disappointing Experience
Not all reviews have been positive, however. Symone Gold felt unwelcome at the shop and was shocked by the $140 price for an auto inspection. She also felt that the shop's estimate for repairs was inflated. Nick Humphrey's experience was also disappointing, as he had to wait 27 hours for his oil change to be completed.
