Experience Comfort, Experience Pelle.
At Pelle Heating & Air Conditioning, we pride ourselves on being a family-owned and operated business that has been serving the South Bay Area with quality HVAC installations and custom sheet metal work since 2002. Our strong commitment to our customers and our community has led to solid relationships with our residential and light commercial clients. We operate from two locations in San Jose and Morgan Hill, serving the neighborhoods of Milpitas, Santa Clara, San Jose, Almaden, Willow Glen, Morgan Hill, Campbell, Saratoga, Los Gatos, Gilroy, Los Altos, Sunnyvale, Cupertino, Palo Alto, Menlo Park, Atherton, Mountain View, and Woodside.
Our Services
We offer a wide range of services catering to residential and commercial clients. Our residential services include new HVAC installations, furnace replacement and repair, air conditioning add-ons and service, energy-efficient solutions consultation, clean indoor air system installation, duct system removal and installation, digital programmable thermostat installation, rain gutter replacement and repair, and HVAC service and maintenance. For our commercial clients, we offer rooftop packaged unit replacement, energy-efficient solutions consultation, systems maintenance, and tenant improvements. Additionally, we specialize in efficient living solutions, which include dual fuel hybrid systems installation, tankless water heater installation, and refrigerant reclaiming and equipment recycling. Our solar department, Pelle Solar, offers customers the opportunity to save money on their utility bills and take advantage of the federal tax credit for going solar.
Our Commitment
At Pelle Heating & Air Conditioning, we are committed to providing our clients with exceptional service, quality products, and sustainable solutions. We believe in building strong relationships with our customers and our community, and we strive to make a positive impact on the environment. Our policy of honesty and fair pricing has earned us a reputation as a trusted and reliable HVAC service provider in the South Bay Area.
Our Mission
Our mission is to provide our clients with innovative HVAC solutions that promote energy efficiency, sustainability, and comfort. We aim to build long-term relationships with our customers and our community, and we are committed to making a positive impact on the environment.
Overall Experience
Most customers have had positive experiences with Pelle Heating and Air Conditioning, praising their excellent service, professionalism, and quality of work. Many reviewers mentioned the company's knowledgeable technicians, prompt responses, and competitive pricing.
Pricing and Quality of Work
Some customers expressed satisfaction with the pricing of Pelle's services, stating that they were competitive and reasonable. The quality of work was also praised, with many customers mentioning that the technicians were knowledgeable and did high-quality work.
Communication and Customer Service
Some customers had issues with communication and customer service. A few reviewers mentioned that the company failed to follow up on promises, such as returning phone calls, and that the communication was lacking in some instances.
Installation and Maintenance
Many customers praised Pelle's installation and maintenance services, stating that the technicians were knowledgeable and did high-quality work. Some reviewers mentioned that the company handled complex projects efficiently and accommodated specific timelines.
Negative Experiences
A few customers had negative experiences with Pelle, citing issues with hidden charges, poor communication, and poor workmanship. Some reviewers mentioned that the company did not follow up on promises, and that the quality of work was subpar in some instances.
