Protecting and providing for your family, one policy at a time.
At Tracey Stidham State Farm Insurance Agency, we pride ourselves on being a trusted and reputable insurance agency dedicated to providing top-notch insurance and financial services to individuals, families, and businesses in Durham, Raleigh, Chapel Hill, Hillsborough, and surrounding areas in North Carolina. Our mission is to protect what matters most to you, with a personalized and caring approach that sets us apart from other insurance agencies.
Our Story
As a second-generation State Farm Agent, I, Tracey Stidham, have been in the insurance industry since 2005. I became a State Farm Agent to make a difference in the way people purchase insurance products, which are designed to protect what matters most. With over 93 years of combined insurance experience, my team of top-notch industry leaders can educate you on your options while being respectful to your budget and decisions.
Our Services
We offer a wide range of insurance products, including Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet, and Recreational Vehicles Insurance, as well as Banking, Mutual Funds, and Annuities. Our experienced team will work with you to understand your unique needs and provide personalized insurance and financial solutions that cater to your specific situation. Whether you're buying your first car, moving into your dream home, or planning for retirement, we're committed to bringing you the highest degree of quality customer care.
Our Commitment
At Tracey Stidham State Farm Insurance Agency, we're dedicated to building lifelong relationships with our clients, based on trust, integrity, and a deep understanding of their needs. We strive to provide exceptional customer service, tailored to meet the unique requirements of each individual, family, and business. Our goal is to protect what matters most to you, with the personable service of a small-town business.
Why Choose Us
By choosing us, you'll experience the difference that our personalized approach and commitment to excellence can make. Our team is dedicated to providing you with the highest level of customer service, tailored to meet your unique needs and budget. With our expertise and extensive range of insurance products, you can rest assured that you're in good hands.
Mixed Reviews of Insurance Agency
Negative Experience
One customer, Bark Cases, had a frustrating experience with the insurance agency, feeling that they were lowballed after paying premiums for thirty years, and were poorly treated as loyal customers.
Positive Experiences
Many customers have had positive experiences with the agency, praising the staff for their helpfulness, patience, and responsiveness. Several reviewers mentioned the staff's willingness to answer questions, provide quotes, and address concerns. The agency's customer service was consistently praised, with customers appreciating the personalized attention they received.
Staff Praise
Specific staff members, such as Kelly, Samanta, and Brandy, were mentioned for their exceptional service and kindness. The office manager, Kelly, was described as "an absolute HOOT!" and extremely helpful. Samanta was praised for her patience and kindness in addressing customer questions.
Agency Overall
The agency, led by Tracey Stidham, was praised for its professionalism, dedication, and responsiveness. Many customers appreciated the agency's personalized approach, with some customers receiving birthday calls from the staff. The agency's ability to explain policies clearly and provide personalized advice was also highlighted.
