Trustworthy car care for a safer, more reliable ride.
At DL Automotive, we pride ourselves on being a family-owned and operated business that has been providing quality car care in Charlotte, North Carolina, since 2001. Our team of ASE-certified technicians is dedicated to delivering honest and professional automotive repair and maintenance services to the people of Charlotte and surrounding areas. With over 30 years of experience, we take pride in the work we produce and stand by that work.
Our Story
We understand that your vehicle is a major investment, and that is why we care for each customer's vehicle as if it were our own. Our shop's dedicated technicians use the latest technology to ensure that your vehicle is repaired and maintained to the highest standards. We are a certified NAPA AutoCare Center, which means we follow a strict code of ethics to ensure that our customers receive the highest level of service and quality. Our team is knowledgeable, friendly, and always willing to go the extra mile to ensure that our customers are completely satisfied.
Our Services
Our auto repair shop is conveniently located in Charlotte, and our certified mechanics are equipped to handle all repairs, from routine maintenance to complex diagnostics and repairs. We offer a wide range of services, including brake repair, oil changes, exhaust system repairs, fleet services, and much more. Our team is dedicated to providing top-notch service and ensuring that your vehicle is running safely and efficiently.
Our Benefits
At DL Automotive, we believe that our years of experience, combined with our commitment to using the latest technology, sets us apart from other auto repair shops in Charlotte. Our benefits include:
- Many years of experience in car repair
- Best customer service and support
- Use of the latest technology in the automotive repair business
- Certified ASE technicians
- Convenient location in Charlotte
- Comprehensive range of services
What Our Customers Say
But don't just take our word for it! Our customers rave about our service and quality of work. Check out what they have to say:
"I was referred here by another mechanic that did not do transmission work. They were able to replace my clutch in a reasonable amount of time, even though they were extremely busy at the time." - E E.
"They accommodated me first thing in the morning without an appointment, I explained the issues with the car and I was quoted a decent and fair price. When it turned out I needed more work than originally quoted, he gave me the parts and labor at a discounted price." - Jenna K.
"These guys are the best in town. They are always honest on what you need and charge a reasonable price. Truly good people!" - Bill G.
Overview of Customer Experiences
DL Automotive has received a mix of positive and negative reviews from its customers. Some customers have had excellent experiences with the company, praising its staff, services, and fair pricing. On the other hand, some customers have reported negative experiences, including overcharging, poor service, and dishonesty.
Positive Experiences
Many customers have praised DL Automotive for its excellent service, friendly staff, and fair pricing. Some have mentioned that the company has taken good care of their vehicles, and they would recommend it to family and friends. The staff has been described as "wonderful, " "pleasant, " and "accommodating." Some customers have also mentioned that they have been loyal to the company for many years, which suggests a high level of satisfaction.
Negative Experiences
On the other hand, some customers have reported negative experiences with DL Automotive. Some have accused the company of overcharging, poor service, and dishonesty. One customer reported being charged $700 for a knock sensor replacement, only to have the engine light come back on again three months later. Another customer reported being quoted an excessive price for a tune-up and was able to get the work done elsewhere for significantly less.
