HELPING TREES OUTLIVE HUMANS
Our Mission
State Farm Insurance in Louisville, Kentucky, is dedicated to providing personalized insurance solutions to individuals and families in the community. We believe in helping our customers manage unforeseen risks and achieve peace of mind through tailored insurance plans. Our team of experienced professionals is passionate about delivering exceptional customer service and ensuring you have the coverage you need to navigate life's unexpected moments.
Who We Are
Led by experienced insurance professional McKendree, our office boasts a team of dedicated professionals with extensive knowledge and expertise in various insurance lines. We understand the unique needs of our community and are committed to providing personalized insurance solutions that fit your individual circumstances. We take the time to listen to your concerns, assess your needs, and design a customized plan that aligns with your unique goals and aspirations.
Personal Insurance
- Auto Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Personal Articles Insurance
Life & Health Insurance
- Life Insurance
- Health Insurance
Business Insurance
- Business Insurance
Specialized Coverage
- Pet Insurance
- Rec Vehicle Insurance
- Boat Insurance
Why Choose State Farm Insurance in Louisville, KY?
- Personalized Attention: We believe in building strong relationships with our clients and take the time to understand your individual needs and risks.
- Custom-Tailored Plans: We don't believe in one-size-fits-all solutions. We work with you to create a customized insurance plan based on your specific requirements.
- Exceptional Customer Service: Our team is committed to providing exceptional customer service and ensuring your experience with State Farm is seamless and enjoyable.
- Competitive Rates: We offer competitive rates and transparent coverage options to ensure you get the best value for your insurance dollar.
Our Values
At State Farm Insurance in Louisville, KY, we uphold the following values:
- Integrity: We operate with honesty and transparency in all our dealings.
- Responsibility: We take ownership of our commitments and provide proactive support.
- Community: We are committed to building strong relationships and engaging in initiatives that benefit our community.
- Empowerment: We provide our clients with personalized guidance and resources to make informed insurance decisions.
Contact Us Today
Understanding your needs and finding the right coverage is our top priority. Contact us to schedule a consultation and discuss your insurance needs with a dedicated agent.
Overall Experience
Recommendation
This review collection is a mixed bag, with customers expressing varying degrees of satisfaction and dissatisfaction with their experience at Gary Smith's State Farm office.
Product and Services
Positives
Flexible, fun, and welcoming work environment described by Fiorella Padilla, an intern at the office. Other customers praise Gary Smith's prompt responses, helpfulness, and excellent customer service. They also appreciate the office's bilingual staff and inclusive work environment.
Negatives
- Several customers express frustration with Gary Smith's office hours and lack of availability. Some customers experience slow or absent responses, which can be stressful and unhelpful when dealing with insurance matters.
- Kassie Davidson recounts a confusing and unprofessional interaction with a telephone representative.
- Amber Thompson describes long wait times for service and slow response times, which led her to switch to a different agent.
- Kyle Howell shares a negative experience with Gary Smith's sales tactics and communication, which ultimately led to his decision to switch to a different agent.
Organizational Culture
Positives
Gary Smith's office is described as a welcoming and inclusive environment by Fiorella Padilla, and some customers appreciate the bilingual staff and community-oriented approach.
Negatives
Kyle Howell criticizes Gary Smith's sales tactics and communication style, suggesting that the office prioritizes closing sales over helping customers make informed decisions.
