Make an appointment today. we'll give you a reason to smile!
At Heather Chen Dental Center, it is our privilege to serve you and your family. We are committed to building a long-term relationship with you by striving to deliver the highest standard of dental care. We encourage you to involve yourself in your own treatment and to ask questions throughout our relationship. We strongly believe that informed patients are most likely to achieve the highest level of oral health.
Our Mission
We do not run a high-volume practice. Our focus is on personal attention to each individual patient, which means more personal service for you and your children. We feel this is an important feature of our office and something you will notice when receiving treatment here.
Services
We are a dental practice devoted to restoring and enhancing the natural beauty of your smile using conservative, state-of-the-art procedures that will result in beautiful, long-lasting smiles. Our services include:
- Comprehensive treatment planning and restorative and cosmetic dentistry to achieve optimal dental health
- Preventative care and education, including thorough exams, oral cancer exams, and X-rays
- Cleanings and prevention, including routine cleanings, flossing, sealants, and fluoride
- Cosmetic dentistry, including composite fillings, porcelain crowns, porcelain fixed bridges, porcelain veneers, and teeth whitening
- Periodontal disease diagnosis, treatment, and maintenance
- Restorations, including dental implants, composite fillings, crowns, dentures, and partial dentures, fixed bridges, and root canal therapy
- Oral and maxillofacial surgery
Our Commitment to You
We are committed to providing you with exceptional care and service to make your visits as comfortable and pleasant as possible. We understand how uneasy some patients can feel about their dental visits, and we know that we can make a difference by providing a relaxing and positive experience. Our entire team is dedicated to providing you with personalized care and service.
Our Standard of Excellence
A standard of excellence in personalized dental care enables us to provide the quality dental services our patients deserve. We make every effort to see and care for you as soon as possible in the event of a dental emergency. We also maintain strict sterilization and cross-contamination processes using standards recommended by the American Dental Association (ADA), the Occupational Safety and Health Administration (OSHA), and the Center for Disease Control (CDC).
Overview of Dental Experience
Positive Experiences
Some patients have had positive experiences with Dr. Chen, praising her kind, patient, and informative approach. They appreciated her ability to identify their oral health issues quickly and efficiently, and found the cleaning and filling procedures to be pleasant and relaxing. These patients felt comfortable and trusted Dr. Chen's expertise, recommending her to others.
Negative Experiences
However, some patients have had negative experiences with Dr. Chen, citing issues with poor customer service, rushed procedures, and a lack of concern for their needs. They reported that Dr. Chen started treatments but didn't complete them properly, leaving them with ongoing pain and sensitivity. These patients felt dismissed and unhappy with the care they received.
Common Themes
Rushed Procedures: Some patients felt that Dr. Chen rushed through their procedures, leaving them with unanswered questions and unresolved issues.
Lack of Communication: Patients reported feeling dismissed and ignored when they expressed concerns or asked questions.
Mixed Reviews: While some patients had positive experiences, others reported negative experiences, highlighting the inconsistencies in Dr. Chen's care.
