At Genesis Pro Carpet Care, we understand the importance of a clean and healthy home. That's why we're dedicated to providing top-notch cleaning and restoration services to our customers in Orange County and soon, Seattle, Washington. Our team of experienced technicians uses state-of-the-art equipment and eco-friendly cleaning solutions to remove dirt, stains, and allergens from your floors, carpets, and upholstery.
Our Services
We offer a wide range of services designed to bring back the beauty and freshness to your home. From hot steam extraction carpet cleaning to deep cleaning and sealing of hardwood floors, marble, and tile & grout, we do it all. Our experienced technicians use specialized equipment and cleaning solutions to remove pathogens, pollens, stains, and odors from your furniture, floors, and area rugs.
Carpet Care
Our carpet cleaning services are designed to remove even the deepest-seated stains and dirt from your carpets, leaving them clean and fresh. Our experienced technicians use hot steam extraction methods that are safe for your carpets and the environment. We also offer upholstery cleaning, area rug cleaning, and natural stone cleaning services to ensure your entire home is clean and refreshed.
Floor Restoration
Our floor restoration services are designed to bring back the natural luster to your floors. We specialize in hardwood floor restoration, marble floor restoration, and tile & grout restoration. Our experienced technicians use specialized equipment and cleaning solutions to remove dirt, grime, and stains from your floors, leaving them looking like new.
Why Choose Genesis Pro
At Genesis Pro Carpet Care, we're committed to providing our customers with the best cleaning and restoration services in the industry. We pride ourselves on our attention to detail, competitive pricing, and exceptional customer service. Our experienced technicians are fully trained and certified to ensure your home is cleaned to perfection.
Our Mission
Our mission is to provide our customers with the best cleaning and restoration services in Orange County and surrounding areas. We strive to build lasting relationships with our customers and provide them with the best value for their money.
Excellent Customer Service and Quality Work
Reviews praise the company's excellent customer service, friendliness, and professionalism. Many customers appreciated the thorough explanations provided by the technicians before and during the cleaning process. Some customers mentioned that the technicians treated them like friends, making them feel comfortable and valued.
Timely and Efficient Service
Several reviews highlight the company's punctuality and efficiency. Technicians arrived on time, and most customers were impressed with how quickly the job was completed. Some mentioned that their carpets were dry in a matter of hours, which was a pleasant surprise.
Quality of Work
Many customers praised the company's high-quality work, mentioning that their carpets and upholstery looked and felt like new after the cleaning. Some customers mentioned that the company's equipment and cleaning solutions were top-notch, and that the technicians were meticulous in their attention to detail.
Some Issues with Upselling and Miscommunication
However, some customers experienced issues with upselling and miscommunication. A few reviewers felt pressured to pay extra for deep cleaning or additional services, which was not clearly communicated beforehand. One reviewer mentioned that the technician refused to do the work entirely, stating that the carpets were too dirty.
Positive Attitude and Commitment to Customer Satisfaction
Many reviews highlight the company's commitment to customer satisfaction. Some customers mentioned that the owner or technicians went above and beyond to ensure their satisfaction, even offering to redo the work or provide additional services.
