Dedicated to Quality and Integrity
Celebrating 35 years of dedication to quality and integrity, David Word Automotive is Richmond's premier car repair and maintenance shop. Our ASE certified mechanics have over 80 years of combined experience, providing high-quality car repairs and maintenance to keep you safe and happy on the road.
Our Promise
We promise that you will be completely satisfied with our work. From simple daily drivers to complicated exotics, our experienced mechanics will treat your vehicle like it's their own. We will keep you informed every step of the way, with thorough explanations from our Service Team.
Our Services
At David Word Automotive, we provide a wide range of services to meet all your car care needs. From routine maintenance to extensive repairs, our skilled technicians use state-of-the-art equipment to diagnose and fix any issue. Our services include:
- Oil changes and tire rotations
- Brake system checks and repairs
- Computer diagnostics and repairs
- Alignment and suspension services
- State inspections and emission testing
- Engine repair and replacement
- Electrical system repairs
- Heating and air conditioning repairs
- Exhaust system repairs
- Detailing and auto detailing services
Community Involvement
Giving back to the community is very important to us. We are proud to be involved with local organizations such as The American Cancer Society, The READ Center, The Virginia Breast Cancer Foundation, Stop Child Abuse Now (SCAN), Meals on Wheels, The Ronald McDonald House, and the Richmond Police Activities League (P.A.L.).
Our Mission
Our mission is to provide top-quality car repair and maintenance services, while building lasting professional relationships with our customers. We strive to earn your trust and loyalty by providing honest, reliable, and efficient service.
Overview of Reviews
The reviews of David Word Automotive are overwhelmingly positive, with many customers expressing their satisfaction with the professional and courteous service they received. Several reviewers praised the honesty and integrity of the staff, stating that they were transparent about the work needed and the costs involved.
Positive Experiences
Many reviewers mentioned the excellent customer service they received, with staff being friendly, communicative, and willing to explain the repairs in detail. Some reviewers also appreciated the dealership-free experience, stating that they felt treated with respect and not just as a number. The quality of work was also praised, with several reviewers mentioning that the shop was able to diagnose and fix issues that other shops had missed.
Negative Experiences
A few reviewers had negative experiences with the shop, citing issues with pricing and communication. One reviewer felt misled by the estimates provided, which were significantly higher than the original quote. Another reviewer had a negative experience due to rude communication and a lack of willingness to work on their vehicle.
