Protecting what matters most to you
At The Crain Agency, our mission is to provide our customers with top-notch insurance services that cater to their unique needs and budgets. Our team of licensed professionals, led by Justin Crain, has over 22 years of combined experience in the insurance industry. Our goal is to help you manage everyday risks, plan for the future, and protect the things that matter most to you.
Our Story
I opened my agency in 2010, and since then, we have been dedicated to serving the entire state of Arizona. As a local insurance agent, I understand the importance of building relationships with our customers and providing personalized service. Our office is located in Phoenix, but we are committed to serving clients from all over Arizona.
Our Services
We offer a wide range of insurance products, including Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet, and Rec Vehicles insurance. We also provide banking, mutual funds, and annuities. Our team is bilingual, and we speak English and Spanish. We take pride in offering the lowest State Farm prices available, and we are passionate about helping people like you.
Why Choose Us
Our team is dedicated to connecting with you to learn what's most important to you and putting together an insurance plan that fits your needs and budget. We have a passion for helping people manage everyday risks, plan for the future, and protect the things that matter most. We look forward to welcoming you to our State Farm Family.
Meet Our Team
Our team is led by Justin Crain, who has been serving the state of Arizona since 2010. Our team is composed of licensed professionals who are dedicated to providing exceptional service to our customers. We are proud to be a part of the State Farm family and are committed to helping you achieve your goals.
Overall Experience
The reviews highlight a mixed bag of experiences with Justin Crain's State Farm agency. While many customers praise the agency's friendly and helpful staff, others express frustration with poor customer service and unmet expectations.
Positive Experiences
Many reviewers rave about the agency's exceptional customer service, citing friendly and helpful agents who go above and beyond to meet their insurance needs. Several reviewers specifically mention Natasha, Jenny, and Catalina as being particularly helpful and thorough. Others praise Justin Crain himself, describing him as knowledgeable, professional, and empathetic.
Negative Experiences
On the other hand, some reviewers express frustration with the agency's customer service, citing difficulty in getting ahold of representatives, rude staff, and unmet expectations. A few reviewers mention being unhappy with the agency's handling of policy changes and cancellation requests.
