A clear head, a true heart, a strong arm
At Lauren Alexander Optical and Katy Vision Source, we take pride in being a premier eye care practice that has been serving the Houston community for over 50 years. Our mission is to provide exceptional, personalized eye care services that cater to the unique needs of each patient. We believe that everyone deserves to see the world with clarity and confidence, and that's why we're dedicated to staying at the forefront of optometric technology and education.
Our Story
Our journey began with a simple yet profound vision - to redefine the eye care experience. We wanted to create a space where patients could feel comfortable, heard, and valued. Our team of dedicated professionals has worked tirelessly to craft a unique blend of cutting-edge technology, personalized attention, and compassionate care. Today, we're proud to offer a wide range of specialty care services, including myopia control, vision therapy, and support through refractive surgery.
Our Services
Our comprehensive eye exams are designed to provide more than just a prescription. Our experienced optometrists take the time to understand your unique needs, identify any potential issues, and develop a personalized treatment plan that addresses your specific concerns. We also offer a wide selection of designer frames, contact lenses, and advanced technology to help you achieve optimal eye health.
What Sets Us Apart
At Lauren Alexander Optical and Katy Vision Source, we're committed to delivering exceptional patient care. Our state-of-the-art facilities, advanced technology, and highly trained staff work together to provide a seamless and stress-free experience. We understand that every patient is unique, and that's why we take the time to listen, educate, and empower you to take control of your eye health.
Our Promise
We promise to deliver exceptional care, every time. Our team is dedicated to staying up-to-date with the latest advancements in optometry, ensuring that you receive the most effective and personalized treatments available. We're committed to making a positive impact on the lives of our patients and the community we serve.
Waiting Time and Scheduling Issues
Several reviewers experienced long wait times, with some even leaving without being seen. The waiting room was described as cramped and full. Some patients had to reschedule their appointments, and the front desk staff were reportedly rude and unhelpful.
Additional Charges and Billing Issues
Some reviewers were upset about additional charges for services they did not expect, such as retinal imaging. One reviewer was surprised by a $55 charge for an eye exam that was supposed to cost $10. Another reviewer felt that the office was more focused on making money than providing good patient care.
Positive Experiences
On the other hand, many reviewers had positive experiences with the doctors and staff at Houston Eye Professionals. Some reviewers praised the professionalism, knowledge, and friendliness of the doctors and staff. The office was described as clean and modern, with the latest technology.
Doctors and Staff
Some reviewers specifically mentioned the excellent care they received from certain doctors, such as Dr. Cohn, Dr. Ajjour, and Dr. Patel. The staff were often described as friendly, courteous, and knowledgeable.
Negative Experiences
Some reviewers had negative experiences with the office, including issues with billing, rude staff, and incompetent doctors. One reviewer had to return multiple times to get their prescription correct, and another reviewer was shocked by the lack of compassion and understanding from the office staff.
