At Kid's Castle Cuts, we understand the importance of providing a positive experience for children when getting their hair cut. We've been serving the Portland area since 2000, and during that time, we've developed a unique approach to making sure every child leaves our salon feeling happy and excited about their haircut.
Our Philosophy
Our team is dedicated to providing exceptional service and exceeding our clients' expectations. We believe that every child deserves to have a memorable and enjoyable experience at the salon, regardless of their age. Our stylists are trained to work with children of all ages, from toddlers to teenagers, and we take the time to understand each child's unique needs and personalities.
Our Services
At Kid's Castle Cuts, we offer a range of services designed to make every child feel comfortable and relaxed during their visit. Our services include:
- Haircuts specifically designed for children, from toddlers to teenagers
- Shampooing and conditioning treatments to keep your child's hair healthy and looking its best
- Swims treatment to gently remove mineral build-up and improve the overall health of your child's hair
- Fun extras, such as movie-watching, Nintendo Switch games, and crowns and balloons to make the experience even more enjoyable
Our Team
Our team of stylists is dedicated to providing exceptional service and exceeding our clients' expectations. We are all highly trained and passionate about what we do. Our team includes:
- Ross, the owner, who has been working in the salon industry for over 5 years and is dedicated to providing the best possible experience for his clients.
- Viviana Nash, a stylist who has been with us for three years and is known for her patience and sense of humor.
- Mak, our newest team member, who is a recent graduate of Aveda Institute Portland and is passionate about making every client feel comfortable and confident.
Why Choose Us
At Kid's Castle Cuts, we are proud to have been voted #1 in Portland's family salons for the last three years. We believe that our commitment to providing exceptional service, combined with our fun and engaging atmosphere, sets us apart from other salons. Whether you're looking for a quick haircut or a more extensive treatment, we're here to make you and your family feel valued and cared for.
Customer Service and Haircut Quality Issues
Several reviewers had issues with the customer service and haircut quality at Kids Castle Cuts. Some reviewers reported poor communication, defensive behavior, and a lack of understanding of their needs. The haircuts received were also subpar, with one reviewer stating that their child's hair was not styled as requested and another reviewer noting that the haircut was "lousy".
Inexperienced Stylists
Some reviewers found that the stylists were inexperienced in cutting children's hair, leading to poor results. One reviewer noted that the stylist was unclear about their child's gender and struggled to connect with them.
Accessibility Issues
One reviewer noted that the location was not ADA compliant, with a flight of concrete stairs that prevented their spouse, a wheelchair user, from entering the salon. This lack of accessibility was not mentioned on the website.
Positive Experiences
On the other hand, some reviewers had positive experiences at Kids Castle Cuts. They praised the stylists, particularly Mak, for being patient, kind, and skilled. The salon's amenities, such as the complimentary coffee bar and TVs for kids to watch, were also appreciated.
