Exceeding Expectations, One Vehicle at a Time
At Prairie Road Automotive, we pride ourselves on being the premier auto repair shop in Eugene, OR. With over 40 years of experience in the automotive industry, our team of ASE Certified Technicians is dedicated to providing exceptional service and exceeding our customers' expectations. Our mission is to gain trust by providing high-quality auto repairs, and we strive to make every customer feel welcome, comfortable, and satisfied with their service experience.
Our Story
Our owners, Bill and Lori Filley, have built a reputation for excellence in the automotive industry. Bill, with his extensive experience and numerous accomplishments, has been instrumental in shaping the vision of Prairie Road Automotive. Our facility is environmentally friendly and people-friendly, and we take pride in being a trusted partner for all your car, light truck, or SUV maintenance and repair needs.
Our Services
We offer a comprehensive range of services, including brake system repairs, cool/heat system maintenance, exhaust system repairs, electrical system diagnostics, and suspension system repairs. Our experienced technicians use the latest technology and equipment to diagnose and repair your vehicle promptly and efficiently. We also provide courtesy inspections on every vehicle that comes into our shop, ensuring that you're always informed about the condition of your vehicle.
Our Commitment
At Prairie Road Automotive, we are committed to ensuring effective communication and digital accessibility to all users. We continually improve the user experience for everyone and apply the relevant accessibility standards to achieve these goals. We welcome your feedback and encourage you to contact us if you have any issues accessing any area of our website.
Schedule an Appointment
If you're looking for a trusted auto repair shop in Eugene, OR, look no further than Prairie Road Automotive. Contact us today to schedule an appointment and experience the difference for yourself. Call us at (541) 600-2562 or visit our website to schedule your appointment online.
Overview
The reviews of Prairie Road Automotive are mixed, with some customers having positive experiences and others having negative ones.
Positive Experiences
Many customers praised the excellent customer service, courtesy, and professionalism of the staff at Prairie Road Automotive. They appreciated the fair prices, prompt service, and the ability of the technicians to diagnose and fix problems that other mechanics couldn't. Some customers also mentioned the convenience of the location and the ability to get their vehicles serviced quickly.
Negative Experiences
However, some customers had negative experiences, citing issues with communication, pricing, and the quality of work. Some felt that they were misled about the cost of repairs, and others had to return to the shop multiple times to have issues resolved. One customer had a particularly bad experience, having to pay $1,700 to get their vehicle back without the problems being fixed.
Common Themes
Some common themes emerged from the reviews, including the importance of communication, pricing, and the quality of work. Many customers appreciated the honesty and transparency of the staff at Prairie Road Automotive, while others felt that these aspects were lacking.
