Experience Compassionate Care for a Lifetime
St. Matthews Animal Clinic is a special place - with lots of special people, including our staff of four experienced veterinarians who are passionate about pet care! The clinic was founded by Dr. Bruce Catlett, a man who was very dear to his clients because of his willingness to help everyone who came to the clinic. He was known for his big heart and his passion. Although Dr. Catlett passed away in 2001, he is still an inspiration and a reminder of the clinic's long-term commitment to the community and to the region's animals.
At St. Matthews Animal Clinic, we believe that pets are an important part of your life and ours. With a veterinary practice history dating back more than 40 years, we are your trusted source for animal care seven days a week. We like to say we are the clinic with a big heart - in the heart of St. Matthews. Our mission is to offer the highest standard of veterinary care through progressive medicine, continuing education, and employing career-minded individuals.
Our Veterinary Services
We proudly offer a wide range of veterinary services, including complete veterinary care, pet boarding, pet dentistry, pet emergency, pet grooming, and pet surgery. Our state-of-the-art facility is equipped with the latest technology, including ultrasound equipment, laser therapeutics, and advanced post-surgical facilities. We also offer internal medicine, senior pet care, preventive care, vaccinations, general veterinary surgery, laser surgery, therapeutic laser treatment, pet pharmacy, radiology, in-clinic laboratory, nutritional counseling, hospitalization, medical boarding, and pet day care (current clients only).
Our Team
Meet our team of experienced veterinarians and dedicated staff who are passionate about providing the best possible care for your pets. We are dedicated to staying up-to-date with the latest advancements in veterinary medicine and are committed to providing compassionate, high-quality care for your furry friends.
Our Accreditation
We are proudly accredited by the American Animal Hospital Association (AAHA). AAHA Accreditation means that our hospital follows approximately 900 standards directly related to high-quality veterinary medicine and compassionate pet care. To maintain an accreditation status, hospitals are required to undergo a rigorous evaluation by veterinary experts every three years.
Patient Experience
The reviews highlight the importance of effective communication, empathy, and professionalism in a veterinary clinic. While some clients had a seamless experience, others faced issues with scheduling mistakes, miscommunication, and subpar care.
Positive Comments
- Many reviewers praised the clinic's staff for being kind, caring, and professional.
- The vets and vet techs were commended for their gentle handling of animals and empathetic approach.
- The clinic's ability to accommodate urgent appointments and provide timely care was appreciated.
- The use of technology, such as the app for appointment scheduling and medication reminders, was seen as convenient and helpful.
Negative Comments
- A few reviewers experienced issues with scheduling mistakes, miscommunication, and unfair charges.
- Some clients felt that the clinic was unsympathetic to their pet's specific needs and circumstances.
- Inadequate communication and lack of transparency were cited as reasons for dissatisfaction.
