Where Comfort and Convenience Meet
Standing regally in the heart of Midtown Manhattan, Lotte New York Palace is a testament to the city's rich history and its ceaseless evolution. Our iconic hotel has long been a distinguished address, revered for its unparalleled service and sophisticated ambiance. As you enter our doors, you're not merely a guest, but a part of our enduring legacy that has shaped the city's hospitality landscape for over a century. With two distinct experiences - The Palace and The Towers - Lotte New York Palace offers a world of opulence, comfort, and unforgettable memories.
The Palace: Timeless Elegance and Modern Luxury
Step into The Palace, and you'll be greeted by a harmonious blend of classic charm and modern amenities. Our Palace guest rooms and suites are a sanctuary of style and supreme comfort, adorned with luxurious furnishings, state-of-the-art technology, and thoughtful touches that elevate your stay from ordinary to extraordinary. Boasting breathtaking views of the city skyline, each space is a testament to the hotel's rich heritage, offering unmatched elegance and sophistication.
The Towers: Five-Star Service Redefined
Rising above the city, The Towers is an enclave of luxury and exclusivity. Located on the top 14 floors, this collection of luxurious guest rooms and suites offers unrivaled amenities, upgraded services, and breathtaking panoramic views of the city. The Towers redefines Five-Star service, providing a bespoke experience that caters to your every whim and need. From personalized check-in to dedicated concierge services, a stay at The Towers is an ascent to the heights of luxury and comfort.
Spacious Suites: Unparalleled Comfort in the Heart of NYC
Our spacious suites are a study in elegant design and contemporary decor, offering unsurpassed comfort in the heart of New York City. With a variety of layouts and styles, our suites cater to the discerning traveler seeking space, privacy, and luxury in equal measure. Each suite is adorned with plush furnishings, sumptuous linens, and cutting-edge amenities that promise an unforgettable stay.
Royal Suite Collection: Regal Retreats in the City
For those who seek a truly extraordinary experience, our Royal Suite Collection offers an exclusive enclave of unrivaled opulence and indulgence. Our Royal Suites are a league of their own, each unique and luxurious offering like no other. With world-class amenities, personalized service, and exquisite decor, our Royal Suites are the epitome of regal retreats in the city.
Happenings: Experience the Heartbeat of NYC
At Lotte New York Palace, there's always something happening. From the allure of the Summer Bar to the Art of the Martini in our Gold Room, there are endless opportunities to experience the heartbeat of New York City. With exclusive events, bespoke experiences, and curated tours, we invite you to immerse yourself in the vibrant energy of NYC, right here at Lotte New York Palace.
Embark on an extraordinary journey of luxury, comfort, and unforgettable memories at Lotte New York Palace - where the city's rich history and modern glamour are expertly woven into every stay.
Mixed Reviews of the Lotte New York Palace Hotel
Disappointing Experiences
Some reviewers had a disappointing experience at the hotel, citing miscommunication about room types, outdated and dirty rooms, and poor service from the doormen and staff. One reviewer was charged a suite fee for a room that did not match the description, while another felt ignored by the doormen due to their appearance.
Decline in Standards
Some reviewers noted that the hotel's standards have plummeted over the years, with outdated rooms, worn-out furniture, and tiny bath essentials. One reviewer compared the hotel unfavorably to the Four Seasons, stating that it has lost its panache and finesse.
Poor Rooms and Elevators
Multiple reviewers commented on the dated rooms and terrible elevators, with one reviewer stating that they have stayed at better 3-star hotels in NYC.
Exceptional Experiences
On the other hand, some reviewers had an exceptional experience at the hotel, praising the elegant lobby, fantastic views, and comfortable rooms. The staff were often highlighted as a major positive, with reviewers citing their efficiency, kindness, and helpfulness. One reviewer even stated that the staff were the "rock stars" of the hotel.
Positive Aspects
Some reviewers praised the hotel's location, fitness center, and dining experience. The Gold Room and Trouble's Trust were particularly highlighted as excellent. One reviewer celebrated their birthday at the hotel and had a fantastic time, while another reviewer had a magical experience with their family.
