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A Family of Automotive Experts at Your Service
Roberts Repair has proudly served the Rhinelander and Marathon City communities for over 30 years. Founded on the principle of honesty, integrity, and exceptional customer care, we are committed to keeping your vehicles on the road and your peace of mind.
Passion for Precision and Expertise
Our team of certified technicians are highly skilled and experienced, with over 100 years of combined experience under our belts. We employ only seasoned professionals who are passionate about automobiles and dedicated to providing accurate diagnoses and lasting solutions.
Solutions for Every Vehicle and Driver
Whether you drive a classic muscle car or a modern fleet, Roberts Repair has the expertise to handle all your automotive needs. We offer:
**Auto Repair
- Comprehensive repairs for all makes and models, from routine tune-ups to complex engine repairs.
- Expert diagnostics and repairs for all electrical and mechanical issues.
- Honest and transparent communication throughout the process.
**Fleet Maintenance
- Customized programs to fit your fleet's specific needs and budget.
- Regular preventative maintenance to maximize vehicle uptime and minimize repairs.
- Comprehensive reporting and tracking of all maintenance activities.
**Emergency Vehicle Maintenance
- Specialized care for emergency vehicles, ensuring optimal performance and safety.
- Understanding the unique challenges and regulations of emergency response fleets.
**Classic Car Care
- Gentle and respectful handling of your beloved classic vehicles.
- Experienced technicians with deep knowledge of classic car restoration and repair.
A Commitment to Excellence
Our dedication to excellence extends beyond just repairs. We actively:
- Share valuable automotive knowledge through informative blog posts and articles.
- Contribute to the industry by participating in certification test writing committees.
- Maintain a high industry standard with over 200 certifications.
Reviews Summary
Overall Experience
The reviews suggest that Roberts Repair has varying levels of quality in their service. One reviewer was extremely dissatisfied with their experience, while the other two reviewers had very positive interactions with the company.
Disappointing Experience
Sean DeBels was extremely disappointed with the service he received, citing a lack of ability to program keys and unnecessary labor charges. He was frustrated that it took three hours to let him know that they couldn't perform the task, and felt that it was unprofessional.
Positive Experiences
On the other hand, Darrell Shelby and Kurt Jaros had very positive experiences with Roberts Repair. Both reviewers praised the company's professionalism and friendliness, with Jaros even stating that he "would definitely recommend" them.
Charges and Communication
It seems that there were issues with communication and unnecessary labor charges, as evidenced by DeBels' review. This highlights the importance of clear communication between customers and service providers.
Conclusion
The reviews suggest that Roberts Repair's quality of service varies greatly, with one reviewer having a negative experience and the other two having positive interactions. A review of their service policies and communication practices would be beneficial to ensure a positive experience for all customers.
