If it's not recorded, it didn't happen.
At North Pole Engineering, we're passionate about empowering individuals to achieve their fitness goals through cutting-edge sensor technology, seamless wireless connectivity, and innovative solutions. As leaders in the Connected Fitness Industry, we specialize in bridging the gap between the indoor and outdoor fitness experiences.
Our Story
For over 25 years, we've been driven by our passion to enable indoor workouts to be as thrilling as outdoor adventures. Our products, including Fitness Console Wireless Modules, Commercial Fitness Data Receivers, and Home Fitness Retrofit Devices, not only provide access to vital fitness data but also ignite a sense of adventure within every workout. Tailored to the unique needs of our industry partners, our solutions continually evolve, ensuring that the thrill of outdoor exploration permeates every corner of the indoor fitness world.
Our Mission
Our mission is to redefine what it means to work out indoors. We believe that fitness should be exciting, engaging, and empowering. That's why we're committed to delivering high-quality, innovative solutions that inspire individuals to achieve their fitness goals and push their limits.
Our Services
We offer a range of services designed to meet the unique needs of our industry partners. Our Engineering Services team works closely with our clients to design and develop custom solutions that meet their specific requirements. Our Fitness Studio Solutions provide a comprehensive suite of products and services designed to enhance the indoor fitness experience. Our Home Fitness Solutions offer a range of innovative products that enable individuals to track their progress and stay motivated.
Our Team
Our team is comprised of experienced professionals who are passionate about fitness and technology. Our leadership team includes Jim Meyer, CEO, who leads the sales and operational aspects of North Pole Engineering; Rick Gibbs, CTO, who sets the company's technology direction; and Tess Weisman, VP Finance, who oversees the company's financial operations.
Overall Satisfaction
The overall sentiment of the reviews is overwhelmingly positive, with all reviewers giving 5-star ratings. The customers are extremely satisfied with the products and the customer service provided by North Pole Engineering.
Product Performance
The products, including the CABLE device and the Runn, have been praised for their performance. Reviewers have mentioned that the devices do what they are supposed to do, converting ANT+ to BLE and enhancing their workout experiences.
Customer Service
The customer service provided by North Pole Engineering has been exceptional. Reviewers have reported prompt and helpful responses to their issues, with the customer service team going above and beyond to resolve problems. In one instance, a replacement unit was sent without hesitation when a battery terminal fell off.
Minor Issues
Some minor issues were mentioned, such as the lack of an Android or PC app version and the running belt markers not staying fixed to the running belt. However, these issues were addressed promptly by the customer service team.
