Protecting Your Home, One Roof at a Time.
At Industry Elite Services, we take pride in being a professional, certified, and family-owned company that is small enough to listen to your needs, yet big enough to deliver top-notch solutions for your residential and commercial roofing, siding, windows, and gutters. With over 15 years of experience in the industry, our team of skilled contractors is dedicated to providing you with quality and affordable services that meet your unique needs.
Our Story
Our journey began with a simple goal: to provide exceptional services that prioritize our clients' satisfaction above all else. As a locally owned and operated company based in Naperville, Illinois, we understand the importance of building strong relationships with our community. Our expertise spans across various areas, including residential and commercial roofing, siding, windows, and gutters. We take pride in being a one-stop-shop for all your exterior home improvement needs.
Our Services
We offer a comprehensive range of services designed to improve the efficiency and appeal of your home or business. Our services include:
- Residential roofing services, including leak repair, roofing repair, and installation
- Residential siding services, including siding repairs and replacement
- Residential window services, including window installation and repair
- Residential gutter services, including gutter installation and repair
- Commercial roofing services, including roof repair, replacement, and maintenance
- Proactive maintenance plans to protect your investment and prevent costly repairs
Our Mission
Our mission is to focus on the client and serve them well. We believe that your roof is the most integral part of your home, and we are committed to helping you protect your most valuable asset and possessions. Our experienced employees will perform a thorough assessment of your roof at no charge, providing you with several options to address any concerns we find. We work closely with your insurance company to ensure you receive the best possible results.
Excellent Customer Service and Roofing Experience
Many reviewers praised Industry Elite Services for their professionalism, excellent communication, and quality work. They were impressed with the company's attention to detail, responsiveness, and ability to handle insurance claims. The team was described as friendly, polite, and trustworthy, and the work was completed efficiently and to a high standard.
Positive Experiences with Specific Representatives
Several reviewers mentioned specific representatives, such as Reuben, Corey, Tim, and Jorge, who went above and beyond to ensure their satisfaction. These representatives were praised for their knowledge, professionalism, and helpfulness throughout the process.
Issue with Attic Fan and Vent Replacement
One reviewer, Anita Propheter, had a negative experience with the company. She reported that the attic fan and vents were removed without permission, and the company failed to replace them, leading to mold growth and additional costs for remediation. This experience marred her overall satisfaction with the company.
Communication and Follow-up
Some reviewers praised the company's communication and follow-up, stating that they were kept informed throughout the process and that their concerns were addressed promptly. However, one reviewer, James Zandy, reported a negative experience with poor communication and follow-up regarding a water issue with his garage door header.
