At Global Auto Repair, we are dedicated to providing the highest quality auto repair services to the residents of Las Vegas, NV, and surrounding areas. Our mission is to deliver exceptional service, unparalleled workmanship, and honest dealings to our valued customers. We believe in building long-term relationships with our clients, and we strive to exceed their expectations with every interaction.
Our Story
Our founder and principal manager, Steve Bautista, has been in the auto repair industry for over two decades, working for large franchise transmission and automotive shops. However, he felt that he could operate a more reliable and recommended shop by offering the highest standards of quality control, reliable workmanship, honest service, and personalized options for each individual customer. This vision led him to open Global Auto Repair Transmission Specialists, where every option is researched to find the best possible resolution to our customers' automotive needs.
Our Services
We are a full-service auto repair shop, providing transmission evaluation, transmission services, general repair, and maintenance for all makes and models of import and domestic vehicles. Our team of experts is trained to spot problems and offer solutions to get you back on the road quickly and safely. We work with most extended warranty providers, handling contacts, negotiations, and assisting with authorizations for services, repairs, and parts.
Our Promise
At Global Auto Repair, we honor our work with a streamline of state-of-the-art technology, integrated platforms of software for efficiency, a quality control "vehicle-release" system by two team members, and a warranty on all parts and labor. We promise to always research the highest quality of parts at the best price and consult our team to find the most effective route in saving our customers labor costs.
Overall Experience
The overall experience at Global Auto Repair is overwhelmingly positive, with most customers praising the shop's diagnostic accuracy, fair pricing, and excellent customer service.
Diagnostic Accuracy
Multiple reviewers praised the shop's diagnostic accuracy, with some mentioning that they were able to diagnose issues that other mechanics had missed.
Fair Pricing
Many customers appreciated the shop's fair pricing, with some comparing it favorably to other shops that had quoted them higher prices for the same repairs.
Customer Service
Excellent customer service was a common theme in many reviews, with customers praising Steve, the owner, for being knowledgeable, helpful, and transparent throughout the repair process.
Negative Experiences
On the other hand, a few customers had negative experiences, including issues with scheduling, miscommunication, and overcharging.
Misleading Consultation
One customer felt misled by the one-hour free consultation, which they believed required leaving their car overnight. Another customer felt overcharged on labor costs for a brake job.
Rude Service
One customer reported being treated rudely by the workers, who seemed more interested in towing their car than providing a diagnosis or quote.
