A Leader in Auto Glass Replacement and Repair
For over 25 years, Cascade Auto Glass has been a trusted name in the auto glass industry. We boast a wealth of experience and expertise, having replaced over 750,000 windshields and other auto glass parts since our founding in 1993. Our team of highly skilled technicians is dedicated to providing exceptional service and upholding the highest standards in craftsmanship and customer care.
Our Expertise
At Cascade Auto Glass, we offer a comprehensive range of services to address all your auto glass needs. Our services include:
- Windshield Replacement: We utilize only high-quality Original Equipment Manufacturer (OEM) windshields, backed by our nationwide lifetime warranty.
- Mobile Service: Our technicians can come to you, whether at home or office, for added convenience and efficiency.
- Crack Repair: We can often repair small cracks in your windshield, saving you the cost of a full replacement.
- ADAS Calibration: Our technicians are certified to perform ADAS (Advanced Driver-Assistance Systems) recalibration, ensuring your vehicle's technology remains calibrated after windshield replacement.
Quality and Customer Service
We take pride in offering:
- Certified and experienced technicians
- Unparalleled customer service
- Transparent and honest pricing
- Seamless claims handling with major insurance providers
- A comprehensive nationwide warranty on all our work
Our Commitment
Our mission is to provide our customers with professional, reliable, and affordable auto glass solutions. We believe in building lasting relationships with our clients, and we are dedicated to exceeding your expectations. We are committed to safety, quality, and customer satisfaction in everything we do.
Partnership with Insurance Companies
We collaborate directly with major insurance companies to ensure a seamless claims process for our customers. Let us handle the paperwork and negotiations, so you can focus on getting back on the road.
Technical Issues and Defects
Some reviewers experienced technical issues with their windshield replacements at Cascade Auto Glass. Author Andrew reported receiving two defective windshields, one with a warped circle and the other with wavy lines on the passenger side. Author Abby Rose had her windshield replaced and later developed a stress crack, which the technicians attributed to an impact. However, Abby questioned the origin of the impact and felt that the issue was not properly addressed.
Lack of Response to Concerns
Several reviewers felt that the owner of Cascade Auto Glass did not respond to their concerns and issues in a timely or satisfactory manner. Author Andrew, who experienced issues with two defective windshields, stated that the owner did not respond to his review on Google. Author Rl felt that the owner only responded to positive reviews and did not address valid issues or concerns from customers.
Service and Customer Experience
On the other hand, some reviewers had positive experiences at Cascade Auto Glass. Authors Colleen Ritz, Missy Barnett, Randy Philbrook, Kelson Olson, and Mandy Christenson all gave five-star reviews, praising the great service, friendly staff, and professional technicians.
