Trust us to care for your furry family members!
At Import Auto Specialists, we are dedicated to providing exceptional 5-star service to our customers in Lexington, KY. Our team of ASE-certified European and Asian auto repair experts is committed to delivering high-quality repairs at prices that are significantly lower than those of dealerships.
Our History
Our passion for auto repair began with our owner's passion for helping people and fixing things. Growing up, he spent time with his grandfather in his welding shop, where he learned valuable lessons about honesty, integrity, and determination. He continued to develop his skills through college and eventually started Import Auto Specialists in 2010. With the support of his family and community, the business has grown into a reputable and trusted repair facility.
Our Mission
Our mission is to respect our customers' time and money by providing honest, prompt, high-quality auto repair at the best value. We strive to earn the trust of our customers by treating everyone like we would want to be treated. We aim to create a stress-free experience and commit to giving back to our community financially and through service to those in need.
Our Team
Our team is led by Daniel, the owner and operator of Import Auto Specialists. He has dealer-level training on various European and Asian vehicles and has been an ASE Master technician for over 15 years. Daniel is dedicated to providing exceptional service to his customers and is supported by a team of experienced technicians and friendly office staff.
Our Services
We offer a wide range of services, including oil services, preventative maintenance, pre-purchase inspections, A/C and heat repair, batteries, starters, and alternators, brakes, wheels and tires, alignments, steering and suspension, engine diagnostics and repair, water pumps and radiators, automatic and manual transmissions, clutches, driveshafts, and axles, and much more. Our full-service 8-bay facility is equipped to handle any repair or maintenance need for your European or Asian vehicle.
Why Choose Us?
At Import Auto Specialists, we pride ourselves on our commitment to honesty, integrity, and exceptional customer service. We operate on a no-pressure, no-hassle approach, ensuring that you feel comfortable and confident in the repair process. We also provide a complimentary 15-minute visual safety inspection and offer a 3-year/36,000-mile nationwide warranty on our repairs. Our clean, comfortable waiting room is equipped with workspaces, complimentary Wi-Fi, coffee, and water, making your wait as comfortable as possible.
Overall Experience
The majority of customers had an excellent experience with Import Auto Specialists, praising the shop's honesty, trustworthiness, and exceptional customer service. Many reviewers appreciated the staff's willingness to explain the issues with their vehicles and provide affordable solutions.
Positive Aspects
- Friendly and knowledgeable staff
- Honest and trustworthy service
- Affordable prices compared to dealerships
- Prompt and efficient service
- Excellent communication and updates throughout the repair process
- Staff went above and beyond to resolve issues and provide exceptional service
Negative Aspects
- A few customers had negative experiences, citing issues with incomplete repairs, poor communication, and unacceptable workmanship.
