Where quality and satisfaction are one.
At Bi-County Auto Body, we are dedicated to providing the highest levels of customer care while delivering outstanding quality in our auto body repair services. As a family-owned and operated business established in 1983, we have built a reputation for excellence in the Smithtown area, serving over 3,000 vehicles each year.
Our Philosophy
Our philosophy is to exert every effort before, during, and after the necessary repairs are made to eliminate problems throughout the process. We believe in providing professional, courteous, and competent service to our customers, ensuring their satisfaction and loyalty. We take pride in each and every vehicle that we work on, utilizing the latest in management software and cutting-edge equipment to assure a high level of accuracy and quality.
Our Services
We offer a wide range of services, including collision repair, detailing, glass replacement, wheel alignment, mounting, and balancing. Our state-of-the-art facilities are equipped with the latest technology, including frame and electronic laser measuring systems, PPG Waterborne paint, and short wave infrared drying lamps. Our OEM-factory certified technicians undergo continuous training to ensure that your vehicle is safely and properly repaired.
Our Commitment
At Bi-County Auto Body, we are committed to delivering exceptional quality and service to our customers. We prioritize quality in every step of the repair process, ensuring that your vehicle meets the high standards we set. Our written lifetime warrantee on all collision repairs and paintwork documents our commitment to restoring your vehicle and earning your trust.
Our Facility
Our 26,000 square-foot facility is equipped with the latest technology and staffed by over 30 highly skilled technicians and administrators. We take pride in our award-winning service, testimonials, and gallery, showcasing our dedication to excellence.
About Bi-County Auto Body
Bi-County Auto Body is a family-owned and operated auto repair shop, established in 1983. We started as a three-person company in a six-car shop, committed to providing the best in customer service. Today, our state-of-the-art facilities have expanded to 26,000 square feet, and we employ over 30 highly skilled technicians and administrators.
Customer Service and Experience
The reviews highlight the exceptional customer service and experience provided by Bi-County Auto Body. Reviewers praise the shop's goal of ensuring customers leave satisfied with the work done, being transparent, and taking ownership of any issues. Many reviewers mention the dedication of staff members, particularly Traci, who go above and beyond to provide updates and ensure customer satisfaction.
Attention to Detail and Quality of Work
Reviewers praise the shop's attention to detail and the quality of the work done. Many mention that their vehicles were returned to them in better condition than before the repairs, and that the work was done with precision and care.
Professionalism and Communication
Reviewers praise the professionalism and communication of the staff at Bi-County Auto Body. They mention that the shop keeps them updated throughout the repair process and that the staff is always courteous and friendly.
Tesla-Certified Repairs
Several reviewers mention that Bi-County Auto Body is a certified Tesla repair shop, which provides an added level of assurance for Tesla owners.
