Transforming Car Care, One Customer at a Time
At OOROO Auto, we're on a mission to transform car care services - one customer at a time. Our simple formula combines exceptional and friendly customer service with honest, transparent pricing and highly trained and experienced automotive technicians in state-of-the-art automotive repair facilities. We believe that there's no better way to grow a business than by providing outstanding customer care and building long-lasting relationships with our customers.
Our Story
We're not just another auto repair shop. We're a team of experienced professionals dedicated to providing top-notch car care services that meet the highest standards of quality, safety, and convenience. Our founder, Jeff, had a vision to create a unique car care experience that puts the customer first. With years of combined experience in the industry, our team has worked tirelessly to build a business that stands out from the rest. We're proud to be supported by Our Community Inc., and we're committed to giving back to our community through various initiatives.
Our Services
At OOROO Auto, we offer a wide range of services designed to keep your vehicle running smoothly. From oil and filter changes to brake repairs, alternator replacements, and air conditioning services, we've got you covered. Our ASE-certified technicians are highly qualified to take care of all your car care needs, whether it's a routine maintenance check or a complex repair job. We're transparent about what your car needs, and we'll always let you know what's required to get your vehicle back on the road.
Our Values
Our values guide us at every turn. We believe in building relationships, not just transactions. We strive to make car care easy, stress-free, and convenient. We're honest, professional, and transparent in everything we do. Our values are at the heart of our business, and they drive our commitment to exceptional customer service.
Meet the Team
Our team is made up of experienced professionals who are passionate about providing outstanding car care services. Meet our founder, Jeff, and our team of technicians, each with years of experience in the industry. We're proud to have a talented and dedicated team that's committed to delivering the highest level of service to our customers.
Why Choose OOROO Auto?
There are many reasons to choose OOROO Auto for all your car care needs. We're experienced, transparent, reliable, and neighbor-approved. Our industry-leading 36-month/36,000-mile warranty ensures that you're covered when you need it. We're committed to providing the best everyday value pricing, and we promise to communicate with you every step of the way.
Excellent Customer Service
Many reviewers praised the excellent customer service they received from OOROO. They mentioned that the staff was friendly, professional, and polite. Some reviewers specifically mentioned the names of the staff members who provided excellent service, such as Chase, Jeremy, George, Brandon, Cas, Leroy, Dylan, and Victor. They appreciated the staff's willingness to answer their questions and explain the repairs in detail.
Quality of Work
Several reviewers were satisfied with the quality of work done by OOROO. They mentioned that the repairs were done correctly and efficiently. Some reviewers appreciated the convenience of the mobile service, where the technicians came to their location to perform the repairs.
Concerns with Pricing and Warranty
However, some reviewers had concerns with the pricing and warranty issues. One reviewer mentioned that the quote they received was high and not covered by their warranty. Another reviewer felt that they were overcharged for an oil change. A few reviewers had issues with the warranty process, which led to delays and inconvenience.
Facilities and Amenities
Some reviewers appreciated the clean and comfortable facilities at OOROO. They mentioned that the waiting area was bright and clean, with amenities such as refreshments, snacks, and comfortable seating.
