At Barnes Auto Service, we pride ourselves on providing top-notch auto repair and maintenance services to the Louisville area. As a family-owned and operated business, we have been serving our community since 1982. Our team of experienced technicians is dedicated to providing reliable, high-quality services at affordable prices. We understand the importance of getting you back on the road quickly, which is why we strive to complete most repairs and maintenance services on the same day.
Our Mission
Our mission is to provide the Louisville area with reliable, affordable automotive maintenance and repair services. We are committed to providing exceptional service, built on a foundation of integrity, honesty, and transparency. We believe in building long-term relationships with our customers, and we strive to exceed their expectations with every visit.
Our Services
At Barnes Auto Service, we offer a wide range of services to keep your vehicle running smoothly and safely. Our services include brake repair, AC service, diagnostics, engine services, transmission repair, and auto maintenance. We also offer financing options and resources to help you manage the cost of repairs.
What Sets Us Apart
What sets us apart from other auto repair shops is our commitment to customer service. We believe in taking the time to explain what's going on with your vehicle and providing personalized service to make you feel comfortable and confident in our repairs. We also stand behind our work with a guarantee, so you can trust that your vehicle is in good hands.
Community Involvement
We are proud to be involved in our community and support local organizations such as Blessings in a Backpack, Crusade for Children, Home of the Innocents, The Healing Place, and Ky Center for the Arts. We believe in giving back to our community and making a positive impact on the lives of those around us.
Awards and Recognition
We are proud to have received numerous awards and recognition for our exceptional service, including being named one of Louisville's Best Auto Repair Shops. Our technicians have also received awards for their expertise and dedication to providing top-notch service.
Overview
The reviews for Barnes Auto Service are overwhelmingly positive, with customers praising the shop's honest and professional service, thorough explanations of repairs, and competitive pricing.
Positive Experiences
Many customers praised the shop's staff, including Donny, Cooper, Cory, Chuck, Troy, and others, for being knowledgeable, friendly, and communicative. Reviewers appreciated the shop's willingness to explain repairs in detail, provide estimates, and keep customers informed throughout the repair process. Several customers mentioned that the shop's prices were reasonable, and some even compared them favorably to dealerships.
Some customers specifically praised the shop's diagnostic skills, saying that Barnes Auto Service was able to identify and fix issues that other shops had missed. Others appreciated the shop's honesty, saying that they would not try to sell unnecessary repairs or parts.
Negative Experience
One customer, Meg Kerins, had a negative experience with the shop, saying that they began repairs without her permission and then charged her for the work done. She felt that the shop did not take responsibility for their mistake and instead made her pay for it. This reviewer mentioned that she would not return to the shop and warned others to be cautious.
Conclusion
Overall, the reviews suggest that Barnes Auto Service is a trustworthy and reliable shop that prioritizes customer satisfaction. While one customer had a negative experience, the overwhelming majority of reviewers praised the shop's service and would recommend it to others.
